Senior Manager, Safety and Quality

🕒 il y a 28 jours

🌵 Arizona, California, +16 états de plus – Distant

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💵 $145 600 - $182 000 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

👻 Score fantôme 12%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Fuze Health

Fuze Health

1001 - 5000 employés

🏥 Santé

☁️ SaaS

💊 Pharmaceutique

Healthcare • SaaS • Pharmaceuticals

Fuze Health est une entreprise de soins de santé axée sur la technologie qui fournit des solutions de pharmacie intégrées, des services cliniques et des logiciels basés sur les données aux organisations de santé, payeurs, employeurs et partenaires des sciences de la vie. Grâce à sa pharmacie numérique FuzeRx, ses programmes cliniques Fuze Services et sa plateforme Fuze Technologies, elle propose une exécution de prescriptions via API, de la télésanté, des diagnostics et de la génomique, de l'engagement des patients et de l'analyse pour améliorer l'accès, l'adhésion, l'identification précoce des affections et les résultats à grande échelle.

Description

• Own FuzeRx’s quality management systems (QMS), including for supply chain and manufacturing partners • Develop and maintain quality policies, SOPs, and work instructions • Ensure recalls, deviations, CAPA, complaints, adverse events, and investigations are documented, tracked, and resolved • Facilitate inspection and audit readiness with compliance and operations • Lead continuous improvement initiatives and strengthen the quality culture • Partner with cross-functional teams to resolve quality issues and prevent recurrence • Manage compilation, accuracy, and timely submission of quality metrics to licensing boards, PBMs, and accreditation organizations such as URAC • Design, track, interpret, and present quality dashboards, error rates, and performance KPIs to senior leadership • Monitor trends across medication errors, near misses, dispensing quality, patient complaints, shipping quality, and customer-specific metrics • Analyze data to identify recurring issues and emerging risks • Conduct root cause analyses for quality events and operational failures • Initiate and implement corrective and preventive actions (CAPAs) • Recommend and lead process improvements that reduce variation and improve quality and safety • Measure the effectiveness of quality improvements • Analyze patient complaints and satisfaction trends and identify operational drivers impacting patient experience • Develop recommendations to improve service quality, turnaround times, and patient outcomes • Collaborate with Customer Experience teams to reduce repeat issues • Collaborate with compliance, operations, clinical services, enterprise, and regulatory affairs teams • Provide guidance and training on quality best practices • Hire and develop team members and manage team performance • Provide direct oversight, strategic direction, and daily management to the quality team • Build career paths, provide mentorship, conduct performance reviews, and foster development

🎯 Exigences

• Graduate of an accredited school of pharmacy • Licensed Pharmacist (RPh) in good standing with a state Board of Pharmacy and any non-resident licenses as dictated by business strategy • 5+ years of management experience in quality or compliance functions • 5+ years of progressive experience in pharmaceutical, biotech, or healthcare supply chain quality assurance • Strong knowledge of FDA, DEA, cGMP, and state pharmacy regulations • Experience conducting and managing CAPA and implementing QMS processes • Strong collaboration skills across supply chain, operations, clinical, and regulatory teams • Proficiency in GSuite, Slack, and digital quality management systems • Excellent organizational and communication skills, with ability to influence stakeholders and vendors • Proven track record of managing, mentoring, and scaling a technical or clinical quality team • Experience in a fast-paced, start-up environment • Strong ability to synthesize complex data into clear, concise communication and action • Formal process improvement training (Lean / Six Sigma) preferred • Formal quality certification preferred • Formal project management training / certification preferred • Must be authorized to work for any employer in the U.S.

🏖️ Avantages

• Dental, vision, and multiple group medical plans • 401(k) retirement savings plan • Group life insurance • Accidental death and dismemberment (AD&D) insurance • Flexible spending account (FSA) and health savings account (HSA) • Commuter benefits • Employer-paid short-term (STD) and long-term disability (LTD) insurance • Supplemental insurance plans, including spouse life insurance and legal insurance • Employee assistance program • Home health testing kits • Fertility medication discount program • Flexible vacation time • Accrued paid sick time • 10 paid holidays • 2 floating holidays for full time non-exempt employees • Eight weeks of paid parental leave for eligible employees, with additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • Lifestyle Spending Account allowance each month

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