ITSM Integration Engineer

🕒 il y a 3 jours

🏄 California – Distant

🏄 California – Remote

💵 $89 250 - $120 750 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💻 Ingénieur Solutions

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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General Dynamics Information Technology

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1954

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

General Dynamics Information Technology (GDIT) est un acteur de premier plan de l’innovation technologique, offrant un large éventail de services, notamment le conseil, la modernisation numérique et les services applicatifs. L’entreprise déploie des solutions en intelligence artificielle (AI), cloud computing (Cloud), cybersécurité, calcul haute performance (HPC) et technologies quantiques. GDIT s’engage à soutenir les secteurs public et de la défense, en fournissant des services essentiels à la mission tels que la logistique et la gestion de la chaîne d’approvisionnement, le renseignement et la sécurité intérieure. L’entreprise met également l’accent sur des pratiques de recrutement diversifiées et inclusives et promeut activement le bien-être des collaborateurs. Grâce à ses accélérateurs numériques et à l’adoption pionnière de technologies émergentes, GDIT vise à faire progresser les missions des agences et à relever des défis technologiques complexes.

Description

• Serve as the primary technical owner for enterprise IT service management and related platforms • Configure, maintain, troubleshoot, and extend platforms including Jira Service Management, SailPoint, Dynatrace, Active Directory/LDAP, and related services • Design, implement, and sustain integrations between enterprise applications using APIs, webhooks, middleware, scripting, and vendor-supported connectors • Build and maintain workflows, automations, plugins, and configuration-based extensions across COTS platforms • Develop custom scripts, utilities, lightweight applications, and middleware components • Translate customer and operational requirements into sustainable technical solutions • Work with stakeholders to define technical approaches and implement solutions in a secure enterprise environment • Troubleshoot application, integration, authentication, plugin, and workflow issues • Improve reliability, maintainability, supportability, and automation • Document configurations, integration logic, administrative procedures, and technical solutions • Operate independently with significant ownership and autonomy • Travel 10–25% as required

🎯 Exigences

• Secret security clearance required • U.S. Citizenship required • Bachelor’s Degree required • 2+ years of related experience in systems administration, enterprise application support, systems integration, platform engineering, or a similar technical role • IAT Level II or higher certification, minimum Security+ CE • Experience configuring, maintaining, and integrating COTS platforms • Experience troubleshooting enterprise application environments, including authentication, plugins, workflows, APIs, and configuration issues • Experience integrating systems using APIs, webhooks, middleware, directory services, or scripting-based automation • Working knowledge of Active Directory/LDAP and enterprise identity-related integrations • Ability to write and modify scripts or code for integrations, automation, and lightweight tooling • Ability to work independently to diagnose ambiguous technical issues and deliver practical solutions • Strong analytical and troubleshooting skills • Strong written and verbal communication skills • Ability to manage a broad technical scope independently • Sound judgment in selecting configuration, scripting, or custom development • Ability to balance operational requirements with maintainable long-term solutions • Preferred: experience with Jira, Jira Service Management, SailPoint, Dynatrace, Active Directory, Microsoft Azure, Mattermost, Microsoft 365, or similar platforms • Preferred: experience with Python, Java, PowerShell, Go, BeanShell, or similar languages • Preferred: experience developing middleware, connectors, API clients, administrative utilities, or support tooling • Preferred: experience with Docker or other containerization technologies • Preferred: familiarity with Ansible or similar orchestration tools

🏖️ Avantages

• Full-flex work week to support work and personal priorities • 401(k) with company match • Comprehensive health and wellness packages • Internal mobility support for career development • Professional growth opportunities, including paid education and certifications • Access to cutting-edge technology • Paid vacation and holidays • Medical plan options, including some with Health Savings Accounts • Dental plan options • Vision plan options • Paid sick and personal time • Paid parental, military, bereavement, and jury duty leave • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance