Senior Product Service Specialist – Water Heaters

Emploi pas sur LinkedIn

🕒 il y a 28 jours

🐊 Florida, Iowa, +13 états de plus – Distant

🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Temps Plein

🟠 Senior

👻 Score fantôme 30%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

GE Appliances, Recreational Living

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 1907

🏭 Fabrication

👥 B2C

🛒 Commerce de détail

Manufacturing • B2C • Retail

GE Appliances, Recreational Living, est un fournisseur de premier plan d'appareils électroménagers et de style de vie. La société propose une large gamme de produits, y compris des réfrigérateurs, des cuisinières, des lave-vaisselle, des micro-ondes, des lave-linge, des sèche-linge, des climatiseurs et de petits appareils tels que des mixeurs, des cafetières, et plus encore. GE Appliances s'efforce de fournir des solutions innovantes et économes en énergie pour les foyers modernes, intégrant la technologie intelligente et des designs sophistiqués. L'entreprise s'engage à améliorer la vie quotidienne avec des appareils qui allient style et fonctionnalité.

Description

• Serve as a primary technical resource for customers, distributors, dealers, and authorized service partners on installation, operation, troubleshooting, and service questions for heat pump, gas, and electric water heaters • Provide technical product support for application questions, startup and commissioning concerns, troubleshooting, and service issue escalation • Support resolution of escalated field and customer issues through technical guidance and coordination with internal teams • Gather data, identify issue patterns, and partner with engineering and quality teams on root cause analysis and resolution • Evaluate recurring service and product issues and recommend corrective actions, service guidance updates, or process improvements • Represent the service perspective in new product introductions, product changes, and issue resolution discussions • Partner with engineering, quality, product management, sourcing, service, and sales teams on technical gaps, training, and troubleshooting • Review, edit, author, and maintain installation instructions, service literature, troubleshooting guides, wiring diagrams, service bulletins, FAQs, product updates, and technical guidance • Track field and customer issues, communicate trends, and support readiness for product updates and launches • Participate in service process improvement, field support effectiveness, and product issue reduction projects • Perform other related duties as assigned

🎯 Exigences

• High school diploma, GED, or equivalent • Completion of a technical degree, trade program, certification, or equivalent combination of education and relevant experience • Licensed Master Plumber • Minimum 5 years of relevant experience in field service, technical product support, troubleshooting, service operations, or a related technical discipline • Experience supporting, servicing, installing, or troubleshooting heat pump, gas, or electric water heaters • Ability to diagnose technical product issues and provide practical service guidance to customers, distributors, dealers, or field partners • Experience reading and applying installation instructions, service manuals, schematics, wiring diagrams, or troubleshooting materials • Working knowledge of water heater products and service requirements • Practical understanding of at least one major water heater category: heat pump, gas, or electric • Proficiency with technical documents and Microsoft Office tools • Ability to work independently with limited supervision on difficult and complex technical issues • Ability to prioritize technical support activities, escalations, documentation updates, and field issue follow-up • 25–50% primarily domestic travel may be required • Occasional evening or weekend work may be required • Must reside in the Central or Eastern Time Zone • Must be authorized to work in the U.S.

🏖️ Avantages

• Remote work arrangement • Flexible work arrangement created with the leader to balance individual, team, and organizational needs • 25–50% primarily domestic travel may be required based on business need • Opportunity to work with a leader to create a flexible work arrangement • Inclusion and diversity-focused workplace culture • Equal Opportunity Employer