Customer Support Associate

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SIDES

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2014

🏨 Hôtellerie

📦 Logistique

🍽️ Alimentation et boissons

Hospitality • Logistics • Food & Beverage

SIDES est une plateforme SaaS tout-en-un basée sur le cloud, destinée à l'industrie hôtelière, qui centralise et automatise les opérations des restaurants, des services de livraison et des cuisines virtuelles. Sa suite de produits modulaires inclut un système POS/Kassensystem certifié TSE, une boutique en ligne et une application de commande mobile, des intégrations avec des portails de livraison, la gestion de cuisine, la gestion des conducteurs/flotte, le traitement des paiements (SIDES Pay), des systèmes de fidélité et de bonus, la gestion des stocks et du personnel, l'analyse et l'administration multi-sites. SIDES cible les QSR, les restaurants, les services de livraison, les franchises et les cuisines virtuelles, permettant les commandes numériques, la provision, le routage et le reporting pour évoluer les opérations et réduire le travail manuel.

Description

• Assist new customers with onboarding and first-time use of our systems. • Respond to technical inquiries. • Serve as the first point of contact for new and existing customers. • Document customer interactions and resolutions. • Continuously improve SIDES' customer support processes.

🎯 Exigences

• Experience supporting and advising B2B customers, ideally at a SaaS company. • A strong interest in the role is valued. • Experience in customer service, technical support, or account management is a plus. • Solution-oriented thinking in dynamic situations. • Customer-focused with a good understanding of customers’ problems. • Enjoys solving those problems. • Proficiency in German and English (written and spoken) is required; additional European languages are a plus.

🏖️ Avantages

• A recipe for success: For over a decade we have been part of the foodservice and delivery industry. • Ownership & creative freedom: We give you room for your ideas and trust in your decisions. • High-quality work equipment: modern hardware, ergonomic workstations, and a professional office setup. • Hungry for Growth: Your development matters to us. • A positive work environment: Enjoy an open, trusting atmosphere and a welcoming team at our centrally located Berlin office in Südkreuz. • Central office in Berlin-Südkreuz • Regular office & team events • Free snacks & drinks • SIDES Library • Dog-friendly office • Onboarding lunch to help you settle in and connect. • €50 monthly benefit budget — you decide how to use it: JobRad, Deutschlandticket. • Company pension plan (bAV). • Wellhub / Urban Sports Club: discounted membership for fitness, classes and wellness. • Instahelp: professional mental health support. • INCENT & Corporate Benefits: attractive discounts and exclusive partner offers. • Hybrid work: a healthy mix of office and home working. • Flexible working hours: schedules that fit your life. • December 24th & 31st off — no vacation days required. • Company events: highlights include the SIDES Summer Party and our Christmas get-together.