Bilingual Healthcare Customer Service Specialist

🕒 il y a 2 mois

🐊 Florida, Ohio, +3 états de plus – Distant

🐊 Florida – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $18 / heure

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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GetixHealth

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2012

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Getix en 2015-01

SaaS • B2B

GetixHealth est une entreprise de gestion du cycle de revenus de la santé qui fournit des suites logicielles basées sur le SaaS et des services dédiés aux hôpitaux, aux groupes de médecins et aux partenaires de l'industrie. Leurs solutions couvrent l'accès aux patients, l'éligibilité et l'inscription, les accidents du travail, le règlement des assurances, la codification et les audits de dossiers, la facturation des auto-paiements et les services professionnels de gestion du cycle des revenus (RCM) visant à améliorer la performance financière, la productivité et l'expérience des patients. GetixHealth collabore avec de grands systèmes de santé et des prestataires pour automatiser et intégrer les workflows du cycle de revenus et optimiser les recouvrements et les opérations.

Description

• Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions. • Respond to telephone inquiries using standard procedures and scripts. • Gather required information, research account details, and resolve customer concerns accurately and promptly. • Clearly explain billing information, insurance benefits, and available services to patients. • Assess patient needs and provide appropriate solutions or escalate issues when necessary. • Schedule work to ensure optimal call coverage and maintain daily productivity. • Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals. • Support department initiatives and contribute to continuous improvement efforts.

🎯 Exigences

• Must be bilingual (Spanish) • High School Diploma or GED required; additional education is a plus. • 1–2 years of customer service experience required. • Healthcare, insurance, or medical collections experience preferred. • Familiarity with Medicaid, Medicare, Workers’ Compensation, and liability claims preferred. • Basic understanding of medical terminology and the healthcare revenue cycle. • Proven experience working with multiple systems and databases in a fast-paced environment.

🏖️ Avantages

• Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment. • Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D. • 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following three (3) months of continuous service. • Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment. • Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.