Bilingual Customer Service Representative

🕒 il y a 3 mois

🐊 Florida – Distant

🐊 Florida – Remote

💵 $17 / heure

⏰ Temps Plein

🟠 Senior

🔴 Expert

💝 Support Client

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

MCI

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2002

🤝 B2B

👥 B2C

☁️ SaaS

B2B • B2C • SaaS

MCI est un conglomérat multinational américain situé à Miami Beach, FL, qui offre une large gamme de solutions d'externalisation des processus métier (BPO) assistées par la technologie. L'entreprise est spécialisée dans les services d'expérience client (CX), comprenant les opérations de centres d'appels, les services entrants et sortants, l'engagement numérique et les solutions technologiques. MCI se concentre sur la réduction des coûts d'exploitation et l'amélioration des performances pour ses clients dans divers secteurs. Elle a acquis une réputation d'une des entreprises de centres d'appels à la croissance la plus rapide aux États-Unis, servant à l'échelle mondiale avec un engagement fort envers l'excellence et l'innovation.

Description

• Handle inbound and outbound contacts in a courteous, timely, and professional manner • Ensure first call resolution through problems solving and effective call handling • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed • Accurately document and process customer claims in appropriate systems • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures • Comply with requirements surrounding confidential information and personal information • Escalate customer issues to the appropriate staff and managerial for resolution as needed • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes • Adhere to all attendance and work schedule requirements

🎯 Exigences

• Must be 18 years of age or older • High school diploma or equivalent • Fluent in both English and Spanish • Excellent organizational, written, and oral communication skills • The ability to type swiftly and accurately (20+ words a minute) • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Basic understanding of Windows operating system • Highly reliable with the ability to maintain regular attendance and punctuality • The ability to evaluate, troubleshoot, and follow-up on customer issues • An aptitude for conflict resolution, problem-solving, and negotiation • Must be customer service oriented (empathetic, responsive, patient, and conscientious) • Ability to multi-task, stay focused, and self-manage • Strong team orientation and customer focus • The ability to thrive in a fast-paced environment where change and ambiguity prevalent • Excellent interpersonal skills and the ability to build relationships with your team and customers • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment (preferred)

🏖️ Avantages

• Bonus • Benefits