RF Hardware Support Specialist

🕒 il y a 2 mois

🎸 Tennessee – Distant

🎸 Tennessee – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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Kenco Group

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1950

🚗 Transport

🤝 B2B

🛍️ eCommerce

💰 Private equity en 2022-11

Transport • B2B • eCommerce

Kenco Group est un fournisseur américain de services logistiques tiers (3PL), offrant des services intégrés de chaîne d'approvisionnement comprenant l'entreposage et la distribution, la gestion du transport, le courtage de fret, les contrats de transport dédié, l'exécution de commandes e-commerce, des solutions de gestion des colis et des matériaux, ainsi que des rapports automatisés et activés par télématique. Avec plus de 70 ans d'expérience et un accent sur la combinaison de l'expérience héritée avec la technologie moderne—analyse de données, automatisation, et laboratoires d'innovation—Kenco s'associe aux biens de consommation, commerce de détail/e-commerce, alimentation et boissons, sciences de la vie, et clients industriels pour optimiser les opérations et développer des solutions logistiques. L'entreprise met l'accent sur des solutions sur mesure et évolutives, la durabilité, et le conseil stratégique pour des clients à travers l'Amérique du Nord.

Description

• Provide Tier 2 technical support for RF hardware, rugged mobility devices, and barcode printers, including advanced troubleshooting and resolution of escalated incidents. • Serve as the primary administrator for SOTI Mobile Device Management (MDM), including device enrollment, configuration, policy management, software updates, and compliance monitoring. • Manage configuration standards, imaging, and deployment processes for RF devices and barcode printers. • Coordinate repair, replacement, and lifecycle management activities for RF hardware and barcode printing equipment. • Execute approved hardware orders for RF devices and barcode printers, including order placement, status tracking, receipt validation, and issue resolution, in coordination with the IT Provisioning Manager. • Maintain accurate inventory records, asset tracking, and lifecycle documentation in coordination with IT Asset Management. • Validate returned and replacement RF devices for redeployment readiness or retirement, ensuring accurate lifecycle status updates in asset management systems. • Support device deployments, site launches, expansions, and refresh initiatives in coordination with Operations and IT teams. • Coordinate RF device firmware and configuration changes, including testing, controlled rollout, and issue remediation, to minimize operational disruption. • Support investigation of RF performance issues in warehouse environments by partnering with network and operations teams to differentiate device‑related versus infrastructure‑related causes. • Develop and maintain technical documentation, standard operating procedures, and support playbooks related to RF hardware, barcode printers, and SOTI administration. • Ensure RF hardware and barcode printing solutions comply with security standards, operational requirements, and IT policies. • Perform other related duties as assigned by management.

🎯 Exigences

• Bachelor’s degree in Information Technology, Engineering, or a related field preferred; equivalent experience may be substituted (one year of professional experience per year of degree) • 3 years of experience supporting RF hardware, rugged mobility devices, barcode scanners, and/or barcode printers in an enterprise or warehouse environment • Must be able to work occasionally outside of normal business hours (nights and weekends) for emergency support and key projects • Hands-on experience administering SOTI Mobile Device Management (MDM) or similar mobility management platforms • Experience supporting Zebra, Honeywell, or similar RF hardware and industrial barcode printing technologies preferred • Experience working with IT Service Management (ITSM) systems for incident, problem, and asset tracking • Familiarity with warehouse management systems (WMS) and operational technology environments • Experience coordinating with hardware vendors, support providers, and third-party service partners • Strong documentation and process discipline.

🏖️ Avantages

• Medical insurance including HSA, HRA and FSA accounts • Supplemental insurance including critical illness, hospital indemnity, accidental injury • Dental Insurance • Vision Insurance • Basic Life and Supplemental Life • Short Term and Long Term Disability • Paid Parental Leave • 401(k) • Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) • Employer Paid Holidays- 10 days