Field Support Representative

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

💵 $100 000 - $130 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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Skydio

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2014

🔧 Matériel

🤖 Intelligence artificielle

🔐 Sécurité

💰 €170 000 000 Series E - Skydio en 2024-11

Hardware • Artificial Intelligence • Security

Skydio est un fabricant de systèmes de drones autonomes qui combinent une intelligence artificielle avancée embarquée, des capteurs et des logiciels cloud pour automatiser le vol pour des missions d'inspection, de sécurité, de sûreté publique et de cartographie. Sa gamme de produits (incluant les X10, X10D, R10, stations d'accueil, et logiciels tels que Skydio Autonomy et DFR Command) est conçue pour une prise de conscience rapide de la situation, des inspections automatisées, la sécurité des sites et des déploiements de Drones en tant que Premiers Intervenants pour les clients gouvernementaux, les services publics et les entreprises. Skydio fournit du matériel, des logiciels et des services intégrés pour permettre des opérations plus sûres, plus rapides et plus autonomes dans des environnements difficiles.

Description

• Work closely with internal teams to become an expert on Skydio’s products, processes, specifications, and product roadmap. • Develop field support processes that define and accelerate our escalation and debugging workflows. • Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques. • Develop and maintain an advanced level of proficiency in product enablement and troubleshooting by becoming a certified Skydio UAS Operator and Trainer. • Provide on-the-job (OJT) training to customers in the areas of maintenance and operation techniques relevant to the repair of UAS aircraft and equipment, including associated test equipment, with special attention given to adjustment, calibration, spares recommendation, trouble-shooting and inspection methods. • Work to develop or improve written inspection procedures, drawings and other instructions to perform and help customers inspect and maintain their fleets. • Provide on-site company representation and technical support to customers and initiate corrective actions for maintenance, repair and replacement issues.

🎯 Exigences

• Ability to travel up to 80%+ Globally • 3+ years experience as a Field Support Representative operating on, repairing and maintaining UAS (Unmanned Aircraft Systems) for large clients, preferably with government or military customers • Adept at technical troubleshooting, problem-solving, and are familiar with triage and escalation workflows • Assertive self-starter with excellent interpersonal and written communication skills • OCONUS (deployed) military experience is strongly preferred • Familiarity with RMA, spares, logistics or other repair workflows is preferred • Experience in Linux operating systems is preferred • Experience with military standard maintenance practices is preferred • Existing or prior security clearance is preferred • Creative thinking with the ability to multitask • Unwavering professionalism

🏖️ Avantages

• Comprehensive benefits packages • Paid vacation time • Sick leave • Holiday pay • 401K savings plan