Senior Services Manager – Customer Service Management

🕒 il y a 18 jours

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GE Vernova

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10 000+ employés

⚡ Énergie

🚀 Aérospatiale

🤖 Intelligence artificielle

Energy • Aerospace • Artificial Intelligence

GE Vernova est un leader du secteur de l’énergie fort de plus de 130 ans d’expérience, engagé à électrifier le monde tout en le décarbonant. L’entreprise propose un large portefeuille de solutions énergétiques, incluant des technologies gaz, hydroélectriques, nucléaires et éoliennes, afin de fournir une énergie fiable, abordable et durable. Avec un fort accent mis sur l’innovation, GE Vernova joue un rôle majeur dans la réduction de l’empreinte carbone des systèmes énergétiques mondiaux et accompagne la transition vers des émissions nettes nulles d’ici 2030.

Description

• Serve as the single point of contact for assigned customers, building trust and long-term reliance through consistent, credible communication • Engage in substantive technical discussions with customers during ITO (Inquiry to Order) processes, establishing credibility from the first interaction • Proactively identify customer needs and develop solutions aligned with business priorities • Develop detailed, customer-specific scopes of work tailored to equipment type and service requirements • Build comprehensive, man-loaded project schedules based on clearly defined scopes • Develop accurate job cost estimates grounded in detailed scheduling and resource planning • Lead end-to-end outage planning, including contingency development for scope variations and field surprises • Collaborate closely with Local Customer Team (LCT) members across functions to ensure seamless project execution • Apply a deep understanding of EHS and quality risks inherent to each scope of work • Actively participate in Daily Management meetings and team forums to share best practices and drive process improvements • Contribute to a strong team culture through peer collaboration, knowledge sharing, and openness to feedback

🎯 Exigences

• Bachelor’s Degree from an accredited university or college in Engineering • Background as a Mechanical TFA (Technical Field Advisor) or Outage Manager is strongly preferred • Working knowledge of Steam Power equipment, systems, and outage work scopes • Familiarity with GE Vernova tools, applications, and processes used to quote, plan, execute, and close out projects • Demonstrated ability to develop scopes of work, man-loaded schedules, and job cost estimates • Strong understanding of EHS standards and quality requirements in field service environments

🏖️ Avantages

• Medical, dental, vision, and prescription drug coverage • Access to Health Coach from GE Vernova, a 24/7 nurse-based resource • Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • Access to Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off