Senior Director, US Customer Experience, Patient Services

Emploi pas sur LinkedIn

🕒 il y a 3 jours

🇺🇸 États-Unis – Télétravail

💵 $237 575 - $338 250 / an

⏰ Temps Plein

🟠 Senior

💝 Support Client

🦅 Parrain de Visa H1B

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Gilead Sciences

Site WebLinkedInTous les Emplois

10 000+ employés

🧬 Biotechnologie

💊 Pharmaceutique

💰 €3 500 000 Post-IPO Debt - Gilead Sciences en 2024-11

Biotechnology • Pharmaceuticals

Gilead Sciences est une entreprise biopharmaceutique mondiale axée sur la recherche, le développement et la commercialisation de médicaments, principalement en virologie, oncologie et inflammation. L'entreprise fait progresser les thérapies transformatrices, mène des programmes cliniques extensifs et des collaborations de recherche, et soutient des initiatives d'accès, de santé mondiale et de financement communautaire. Gilead met également l'accent sur la responsabilité d'entreprise, la durabilité et l'inclusion tout en maintenant un vaste portefeuille de traitements et de programmes d'accès pour les patients.

Description

• Reports to the Executive Director, Head of US Market Access (USMAx) • Responsible for the strategy, enablement, tactical execution, and performance of all of Kite’s US customer experience, patient access, and reimbursement support services • Partners with the Customer Experience team, Quality Assurance, Supply Chain Logistics, and other cross-functional partners to ensure optimal patient access and fulfillment of cell therapy for all eligible patients • Develops and manages SOPs for Patient Services Team to provide superior patient assistance services • Responsible for the continued development, maintenance, and performance of KiteKonnect.com and all relevant and connected tools and resources • Serves as an internal/external point-of-contact for all relevant business issues related to the Kite Konnect Hub

🎯 Exigences

• Advanced scientific degree (i.e., MD, PharmD, PhD) and 12+ years of experience OR Master’s Degree and 12+ years of experience OR Bachelor’s Degree and 14+ years of experience • 10+ years of related experience in a variety of relevant strategic and operational roles within the biopharma industry • Demonstrated ability to collaborate cross-functionally and influence decision making, strategy, and execution across partners and functions • Strong knowledge of the commercial pharmaceutical market and its customers • Ability to make decisions that balance a variety of factors to achieve optimal outcomes • Ability to multi-task with multiple interruptions in a deadline-intensive environment

🏖️ Avantages

• Health insurance • Dental insurance • Vision insurance • Life insurance • Paid time off • Discretionary annual bonus • Discretionary stock-based long-term incentives • Company-sponsored medical