Account Manager

Emploi pas sur LinkedIn

🕒 il y a 6 jours

🏄 California – Distant

🏄 California – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Globalli

Site WebLinkedInTous les Emplois

51 - 200 employés

👥 RH Tech

☁️ SaaS

🤝 B2B

💰 €15 500 000 Seed en 2025-04

HR Tech • SaaS • B2B

Globalli est une plateforme globale tout-en-un de gestion des ressources humaines et de la paie sous forme de logiciel SaaS, offrant la paie mondiale, HRIS, paiements aux contractants, conformité localisée et automatisation basée sur l'IA pour embaucher, gérer et payer des employés et contractants dans plus de 125 pays. Elle regroupe les ressources humaines, la paie, la performance, l'engagement, les avantages sociaux, et les paiements multidevises en une seule plateforme cloud afin de simplifier le processus d'intégration au départ, de garantir la conformité locale et de fournir une visibilité centralisée pour les équipes distribuées. Globalli s'adresse principalement aux entreprises ayant une main-d'œuvre distribuée à l'échelle mondiale recherchant des solutions RH et de paie évolutives et conformes.

Description

• Own a portfolio of client accounts as the primary point of contact • Build and maintain strong long-term client relationships to drive retention • Serve as a trusted advisor on global payroll, EOR, and HR tech solutions • Act as the voice of the customer internally across product and operations teams • Identify and execute upsell and cross-sell opportunities • Drive account retention and manage churn risk proactively • Develop and execute structured account plans using standardized playbooks • Support renewal discussions and commercial continuity • Understand client workforce and business needs • Recommend tailored solutions across payroll, compliance, and EOR services • Ensure clients are maximizing value from the Globalli platform • Support onboarding continuity and product adoption where needed • Track account health, usage, and satisfaction metrics • Maintain accurate CRM records (HubSpot or equivalent) • Conduct regular business reviews with clients • Provide insights on risks, trends, and expansion opportunities • Partner with Implementation, Product, Support, and Sales teams • Coordinate resolution of client issues and escalations • Share client feedback to support product and service improvements • Support client training and platform adoption • Assist with workflow optimization and best practices • Resolve issues in coordination with internal teams

🎯 Exigences

• 3–7+ years in Account Management, Customer Success, or Client Services • Experience in SaaS, HCM, payroll, EOR, PEO, HR technology strongly preferred • Proven track record managing and growing B2B client relationships • Strong relationship management and client communication skills • Ability to manage multiple accounts in a fast-paced environment • Commercial acumen with a focus on retention and expansion • Strong problem-solving and proactive ownership mindset • Experience with CRM systems (HubSpot preferred) • Familiarity with payroll, global employment, or HR tech platforms is a plus • Comfortable working with account data and reporting metrics