Customer Success Manager

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Goodstack

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2017

🤲 Charité

📋 Conformité

🌍 Impact social

Charity • Compliance • Social Impact

Goodstack est une plateforme SaaS qui aide les entreprises à concevoir, automatiser et développer des programmes d'impact social corporatifs. Elle propose des outils alimentés par l'IA et des API pour la vérification des organisations à but non lucratif et éducatives, les dons et les appariements de dons des employés, l'approvisionnement en opportunités de bénévolat et le suivi du temps, la gestion des subventions, et les flux de dons clients intégrables—réduisant l'administration manuelle, améliorant la conversion, et augmentant l'engagement des employés. Goodstack est conçue pour les entreprises et sociétés de logiciels cherchant à intégrer des flux de travail de dons et de vérification mondiaux dans leurs produits et programmes RH/RSE.

Description

• Own the customer relationship post-launch: Become the primary point of contact once live and run a structured operating cadence. • Drive adoption and outcomes: Ensure usage, engagement, and program performance are moving in the right direction. • Run day-to-day service with high standards: Manage requests, unblock friction, coordinate internal teams, and keep the customer confident. • Lead renewals end to end: Own the renewal process, timeline, stakeholder alignment, negotiation, and close. • Deliver upsell growth: Expand the existing product footprint (volume, usage, geographies, terms) tied to value delivered. • Spot and qualify cross-sell opportunities: Identify whitespace for new products, validate need, and bring in the AE to execute the sale. • Build executive trust: Maintain strong sponsor relationships and ensure senior stakeholders stay aligned to value. • Control noise and complexity: Ensure customers experience one coordinated Goodstack team and clear ownership. • Operate commercially and predictably: Keep account plans, renewal forecasts, and expansion signals documented and up to date. • Be a strong internal advocate: Translate customer needs into structured feedback for Product and Solutions without creating chaos.

🎯 Exigences

• 5–10+ years in enterprise Customer Success, Account Management, or post-sales roles in SaaS. • Proven ownership of renewals and commercial negotiations in enterprise environments. • Strong track record driving adoption and value realization across complex stakeholder groups. • Experience supporting high-touch enterprise programs with technical or operational complexity. • Comfortable working cross-functionally with Product, Solutions, Implementation, and Sales. • Strong use of structured customer success frameworks (success plans, health scoring, QBRs). • Evidence of progression and increasing responsibility in fast-growing environments. • Based in Central or Western North America, with flexibility to travel regularly.

🏖️ Avantages

• 💰 Salary reviews and share options becoming an integral part of our growth and share in the company's success • 💝 Goodstack’s Workplace Giving • ⚕️Private Health Insurance • 🌞 $300 Brighten your day annual budget • 🤓 $1,200 Learning & development annual budget • 📚 Goodstack library • ⭐️ Paid days off to volunteer for non-profit causes • 🎤 Paid days to attend conferences • 🥳 Paid day off on your birthday! • 🌴 25 days annual leave, plus paid public holidays • 💙 Paid sick leave • 🧘🏽 Paid wellness leave • ⚖️ Flexible working hours • 🖥️ WFH budget upon joining • 🌳 Ecologi Carbon Offsetting • 🙌 … and so much more