Customer Success Manager

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Influ2

Site WebLinkedInTous les Emplois

51 - 200 employés

🤝 B2B

💰 €8 000 000 Series A en 2021-10

B2B • Marketing • Advertising

Influ2 est une entreprise spécialisée dans la technologie marketing, focalisée sur la publicité au niveau des contacts. Elle aide les entreprises à améliorer leur pipeline de vente en ciblant des décideurs spécifiques avec des publicités personnalisées. La société propose une plateforme unique qui s'intègre parfaitement aux systèmes de marketing existants, permettant aux équipes de vente et de marketing de collaborer plus étroitement. En se concentrant sur un ciblage individuel à travers les principaux réseaux sociaux et d'affichage, sans recourir aux cookies ou aux adresses IP, Influ2 garantit la conformité aux normes de protection des données telles que CCPA et RGPD. Cette approche permet aux entreprises de suivre l'impact de leur publicité sur les revenus et les opportunités de vente, optimisant ainsi les dépenses publicitaires et améliorant le parcours d'achat pour les audiences B2B de niche.

Description

• Be the voice of the customer: You must prioritize maximizing customer satisfaction, retention, and growth. You should be able to understand the customers' business objectives and align them with Influ2's offerings. • Act as a trusted advisor: Build and maintain trust-based relationships with our valued customers. This includes proactive engagement, active listening, and empathy. Also, serve as a go-to resource for their inquiries, concerns, and strategic discussions related to Marketing and Sales practices. • Translate complex ideas into actionable steps: Articulate complex ideas clearly and tailor your communication style to different audiences, from mid-level members all the way up to C Suite. • Identify critical insights: Analyze customer data and metrics to identify trends, insights, and areas for improvement. • Demonstrate technical aptitude: You’ll become a subject matter expert by learning the ins and outs of the product. Effectively identifying issues, troubleshooting, and offering customers solutions for resolution will be essential in this role. • Ensure timely delivery of the projects and milestones: You may need to manage multiple customer accounts simultaneously, so strong organizational and project management skills are essential to prioritize tasks, set deadlines, and manage customer expectations. • Partner with Sales, Marketing, and Product Development teams: You will work closely with cross-functional teams across various time zones to align goals, share customer insights, and drive coordinated efforts to deliver customer success. • Participate in on-site customer visits: You’ll occasionally meet with customers on-site to strengthen relationships, lead Executive Business Reviews (EBRs), deliver presentations, and facilitate strategic discussions.

🎯 Exigences

• 3+ years in a Customer Success or Account Management role, ideally in a B2B SaaS environment. • Experience with retention metrics, including planning and forecasting renewals and expansions 6+ months in advance, understanding their impact on key metrics, preparing pricing proposals and contracts, and tracking personal retention performance. • Proven experience supporting US-based customers. • Hands-on experience with BI tools (e.g., Looker, Tableau) and CRM platforms (e.g., Salesforce, HubSpot).

🏖️ Avantages

• Be part of an innovative team with a flat organizational structure. • Benefit from remote work flexibility with no fixed working hours—work whenever and wherever suits you. • Take the time you need with an Unlimited Vacation policy to ensure a healthy work-life balance. • Receive Generous Parental Leave and other well-structured PTO and leave policies. • Enjoy a well-rounded health package with comprehensive medical, dental, and vision coverage designed to support you.