Digital Member Experience Manager

🕒 il y a 18 jours

🇺🇸 États-Unis – Télétravail

💵 $64 400 - $70 800 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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The Recording Academy

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1957

📱 Médias

🤝 À but non lucratif

🌍 Impact social

Media • Non-profit • Social Impact

L'Académie de l'enregistrement est une organisation surtout connue pour son rôle dans l'industrie musicale en tant que présentatrice des Grammy Awards annuels, reconnus comme l'une des plus hautes distinctions en musique. L'académie est impliquée dans divers aspects de l'industrie musicale, y compris la défense des droits des artistes, des efforts pour la diversité et l'inclusion, et l'éducation sur l'histoire et l'importance de la musique. Elle soutient les créateurs de musique à travers des initiatives comme MusiCares, une association caritative offrant des services de santé essentiels. L'académie supervise également le Musée des Grammy, dédié à l'exploration de l'histoire et de l'impact de la musique.

Description

• Execute and support membership engagement initiatives across national and chapter-specific programming, awards, advocacy, education, partnerships, and marketing campaigns • Develop copy for member-facing campaigns across email, web, app, and event platforms • Partner with Chapter teams and internal stakeholders to gather inputs and shape messaging • Manage public-facing membership pages and member-related content in the GRAMMY app and member portal • Manage use of event and digital platforms, reviewing chapter event builds for brand and messaging alignment • Ensure chapter events are integrated and surfaced on the Member Portal • Develop reusable event templates and establish turnaround-time expectations for chapter event requests • Coordinate execution across email, web, app, and event platforms as a quality-control checkpoint • Support rollout and management of member community platforms such as Slack, including beta moderation • Support post-event evaluation, reporting, stakeholder summaries, data analysis, and post-event communications • Maintain advanced knowledge of the GRAMMY Awards calendar, criteria, and processes • Develop scalable systems for member communications • Ensure execution aligns with Member Experience standards, direction, and priorities

🎯 Exigences

• 4+ years of digital marketing, event production/management, and customer service experience • Experience or connections in music business, music production, or music education preferred • Knowledge of event and marketing platforms such as Blackthorn, Swoogo, or similar tools • Familiarity with Salesforce Marketing Cloud or comparable CRM platforms • Strong copywriting and content development skills • Understanding of brand voice, messaging consistency, and content standards • Experience managing website content using CMS platforms such as WordPress • Experience executing campaigns across email, web, app, and event platforms • Familiarity with community platforms such as Slack or Discord, including basic moderation and community engagement best practices preferred • Ability to learn new digital systems quickly • Cross-functional experience with marketing, creative, digital, and program teams • Basic understanding of campaign performance metrics • Proficiency in Zoom, Canva, Adobe, and Microsoft applications including Outlook, Word, Excel, and PowerPoint • Excellent interpersonal and communication skills • Proactive, highly organized, and detail-oriented • Ability to work under tight deadlines with strong organizational and decision-making skills • Bachelor's Degree preferred

🏖️ Avantages

• Medical coverage • Dental coverage • Vision coverage • 401k match • Generous paid time off • Comprehensive benefits package for positions working 20+ hours per week • Reasonable accommodations for qualified individuals with known disabilities