Account Representative – Absence

🕒 il y a 8 jours

🇺🇸 États-Unis – Télétravail

💵 $40 000 - $50 000 / an

⏰ Temps Plein

🟢 Junior

💰 Responsable de comptes

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ComPsych

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1984

⚕️ Assurance santé

🧘 Bien-être

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych est un leader des programmes d'assistance aux employés (EAP), offrant des services de santé mentale et de bien-être aux employés et à leurs familles. L'entreprise se concentre sur l'amélioration de la productivité au travail en fournissant des services de soutien qui aident les employés à gérer les défis personnels et professionnels. Les solutions de ComPsych comprennent le conseil, l'intervention en cas de crise et divers programmes de bien-être conçus pour améliorer la satisfaction générale et la performance des employés.

Description

• Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools. • Use independent judgement and discretion when handling matters related to assigned accounts. • Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business. • Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction. • Serve as trusted advisor to client during implementation and post-implementation • Retain, grow, and expand book of business by identifying opportunities to expand services with additional products • Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence • Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers • Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis • Work independently as well as foster a positive team environment to best serve our customers • Other duties as assigned

🎯 Exigences

• Bachelor’s Degree preferred • 1+ years of experience creating and maintaining successful customer relationships required • Account Management experience a plus • Exposure to benefits administration or HR compliance a plus • Proficiency in Microsoft Office Suite • In-depth knowledge of FMLA compliance a plus • Ability to travel up to 25% of the time

🏖️ Avantages

• Full benefits package, including Paid Time Off (PTO) • medical • dental • vision • 401(k) with match • robust EAP • wellness program • and much more