Customer Success Manager – AI Forward

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HappyCo

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2011

☁️ SaaS

🏠 Immobilier

💰 €52 000 000 Venture Round en 2022-01

SaaS • Real Estate

HappyCo est une entreprise technologique spécialisée dans les solutions de gestion immobilière adaptées aux propriétés multifamiliales. Elle propose des logiciels qui optimisent les opérations telles que la maintenance, la gestion des baux et la gestion d'actifs, intégrant l'intelligence artificielle pour améliorer l'efficacité et la satisfaction des résidents. HappyCo vise à centraliser et standardiser les opérations immobilières, en fournissant des outils pour des mises à jour en temps réel, le suivi des dépenses et les demandes de service. L'entreprise se concentre sur l'amélioration de l'expérience de vie des résidents et l'amélioration de la productivité des gestionnaires de propriétés.

Description

• Own and grow a book of multifamily SaaS customers with responsibility for Retention, Adoption, Product value realization • Use AI tools and workflows to Analyze customer health, usage, and risk patterns, Surface expansion and churn risk signals, Automate reporting, insights, and executive-ready customer narratives • Develop AI-powered customer insights: Create health dashboards, Summarize behavioral trends, Build renewal risk narratives backed by data • Act as a consultative partner to customer leadership teams using: Data-backed recommendations, Operational insights, Outcome-focused success plans • Partner cross-functionally with Product, Support, Services, RevOps / Analytics • Document and operationalize repeatable AI workflows that improve CSM efficiency, Renewal predictability, Customer visibility

🎯 Exigences

• A minimum of 3+ years in Customer Success, Account Management, or Client Services in a SaaS environment • Demonstrated, real-world application of AI in business workflows, such as: AI-driven customer health analysis, Automated insight generation, Predictive risk modeling, Workflow automation for account reviews or renewals • Comfort working with data: Dashboards, Customer usage metrics, Operational KPIs • Strong executive communication skills • Proven ability to manage client relationships with consultative authority • PropTech or Multifamily experience preferred • Experience with customer success platforms (e.g., Gainsight, Totango, Catalyst) preferred • Experience working with Product telemetry, Usage data, BI tools preferred • Hands-on experience with AI tools such as: LLMs integrated into workflows, No-code automation, Data enrichment pipelines preferred • Bachelor's degree (or equivalent professional experience) preferred

🏖️ Avantages

• Work from anywhere supported by a flexible company culture • Opportunity to work for one of the fastest growing technology companies in the PropTech industry • Unlimited vacation time • Generous paid parental leave • Competitive and equitable pay, including stock options • Monthly stipends to support Wellness and Home Office expenses