Bilingual Partner Success Specialist

Emploi pas sur LinkedIn

🕒 il y a 3 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🗣️🇪🇸 Espagnol requis

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of HDM

HDM

11 - 50 employés

Fondée en 1996

⚕️ Assurance santé

🏛️ Gouvernement

🤝 B2B

Healthcare Insurance • Government • B2B

HDM est une petite entreprise de services de données de santé fondée en 1993, fournissant des services de traitement des demandes, de facturation médicale, de saisie de données et d'applications personnalisées pour le traitement des demandes. L'entreprise se consacre également aux contrats gouvernementaux en tant que contractant principal ou sous-traitant et offre une formation HIPAA (Découverte de HIPAA) aux organisations de santé et aux particuliers. HDM collabore avec les payeurs, les prestataires et d'autres parties prenantes de l'écosystème de la santé pour améliorer les flux de travail des demandes et la gestion des données des patients.

Description

• Serve as the primary operational partner to assigned Account Managers. • Support Account Managers with partner onboarding, documentation, follow-ups, and internal coordination. • Ensure clear communication between Sales, Underwriting, Operations, and external partners. • Help prepare reports, materials, and data needed for partner conversations and quarterly reviews. • Manage and maintain tools and systems, including automation platforms and sales enablement technologies. • Assist in developing and refining workflows that increase efficiency and reduce friction for partners. • Identify process gaps and proactively recommend improvements. • Support pipeline management activities to ensure accurate data and reliable revenue projections. • Generate and analyze reports and performance metrics to provide actionable insights. • Monitor partner activity and flag trends, risks, or opportunities to Account Managers. • Ensure timely responses and resolution of partner requests. • Help uphold HDM’s Partner Success standards across all communications. • Contribute to maintaining a consistent, professional, and solutions-oriented partner experience.

🎯 Exigences

• Ability to multi-task and prioritize effectively in a fast-paced environment. • Strong collaborative mindset; thrives in cross-functional partnership. • Professional, clear, and confident communication skills. • Detail-oriented with a high degree of accountability. • Systems thinker with intellectual curiosity and eagerness to improve processes. • Solar industry experience required.

🏖️ Avantages

• W2 position with competitive base salary, with bonus potential • Full Medical, Dental and Vision Benefits • Uncapped PTO • Opportunity to grow within a fast-scaling renewable energy organization

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