Call Specialist

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🌪️ Oklahoma – Distant

🌪️ Oklahoma – Remote

💵 $13 - $14 / heure

⏰ Temps Plein

🟢 Junior

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 16%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Heartline

Site WebLinkedInTous les Emplois

2 - 10 employés

Fondée en 2024

💼 Conseil

📣 Marketing

📱 Médias

Consulting • Marketing • Media

Heartline est une présence web dont la source principale est principalement le CSS frontal et la mise en page pour un site multilingue (EN/FR). Le code indique des blocs de contenu stylés et une mise en page en grille réactive utilisée pour présenter des informations et du contenu visuel, mais l'extrait ne contient pas de détails clairs sur des produits, services ou un marché spécifique.

Description

• Answer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting • Provide individuals with crisis de-escalation, problem solving, brief assessment and appropriate social service referrals • All client and resource information will be recorded accurately in the appropriate contact center database • Answer phone calls with an appropriate tone of voice, providing a caring and supportive voice • Answer chats, and texts using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections • Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds • Identify and reflect the feelings of all contacts • Identify line of business and log accordingly • Assess contact’s needs or situation using pertinent questions and follow protocol • Provide appropriate screenings for specialized programs or appointment setting • Advocate for clients when appropriate • Complete assessments for clients in high-risk situations • Access 2-1-1 database for resources and appropriately refer contacts • Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment • Maintain accurate data collection on all contacts in the appropriate database • Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards including handling multiple chats, texts and emails simultaneously • Complete all training for new programs and services related to 2-1-1 and providing feedback as needed • Actively participate with the team as needed • Ability to work alternative schedules • Perform other duties as assigned including, but not limited to, working alternative shifts and/or schedules • Ability to handle and manage stress due to scope and type of calls/texts that may be received.

🎯 Exigences

• High school diploma/GED required • Bachelor’s degree in social work, sociology or related field preferred • One-year experience in contact center, crisis hotline or information and referral service preferred • Equivalent combination of education and experience will be considered • Bilingual in English and Spanish preferred • Ability to effectively assess client needs and show sensitivity to issues presented by contacts • Excellent communication skills • Excellent computer literacy • Self-starter • Effective time management • Ability to work in a high paced contact center • Ability to work in multiple client management databases • Proficiency in Microsoft Office products such as Outlook, required • Access or other relational database experience, helpful • Demonstrated knowledge of health and human services desired • AIRS or AAS certification preferred • Must achieve AIRS or CRS certification within 3 years of becoming eligible • Physically able to lift 20 pounds, bend/stoop • Sit for long periods of time and talk on the telephone.