Account Manager

🕒 il y a 1 jour

🏄 California – Distant

🏄 California – Remote

💵 $80 000 - $150 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Mongoose

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2009

📚 Éducation

🤖 Intelligence artificielle

☁️ SaaS

Education • Artificial Intelligence • SaaS

Mongoose est une plateforme d'intelligence conversationnelle spécialement conçue pour l'enseignement supérieur, permettant aux établissements d'améliorer l'inscription, la réussite des étudiants et l'engagement des anciens élèves grâce à une communication empathique et assistée par l'IA. Elle fournit des outils pour des conversations bidirectionnelles en temps réel via SMS, chat et WhatsApp, transformant la manière dont les collèges et les universités interagissent avec les étudiants et les anciens. En exploitant des insights basés sur les données, Mongoose aide les établissements à améliorer l'engagement, la rétention et les résultats de collecte de fonds tout en maintenant la conformité et en assurant une communication sécurisée.

Description

• Consistently meet or exceed assigned renewal and expansion quotas to drive revenue growth. • Develop informed, strategic retention and growth plans in partnership with your Customer Success Manager. • Lead renewals with confidence so clients feel valued, supported, and excited to sign on for another year (or more). • Build pipeline through focused weekly outbound activities, own upsell and cross-sell opportunities by showing clients how Mongoose can solve even more of their challenges. • Build rock-solid relationships through strategic outreach and Mongoose Quarterly Reviews (MQRs). • Collaborate with Marketing and Leadership to identify risks and develop creative solutions to challenges or closing opportunities. • Represent Mongoose at industry events, conferences, and trade shows.

🎯 Exigences

• Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment with a consistent track record of exceeding targets. • You’ve demonstrated the ability to build healthy pipelines, convert with strong win rates, and successfully drive renewals while growing accounts through upsells and cross-sells. • You know how to sell without feeling “salesy,” positioning solutions in ways that feel natural, helpful, and downright irresistible. • You’re a natural at connecting with people and building trust, making clients feel understood and supported. • Your exceptional communication skills ensure even complex ideas are easy to understand and act on. • You don’t wait for problems to knock—you see them coming and have solutions ready before anyone else notices. • As a strong, strategic thinker, you’re always looking for ways to improve processes and drive better outcomes. • You use data as a secret weapon—leveraging insights to uncover opportunities, address challenges, and shape your approach. • You excel at translating data into actionable insights that empower clients to make informed business decisions, and you bring experience with CRM systems (bonus points for HubSpot expertise!). • You thrive in a team-oriented environment, aligning with Marketing, Product, and Client Success to deliver exceptional results.

🏖️ Avantages

• Comprehensive medical, dental, and vision coverage • 401K with company match: 100% of the 1st 3% and 50% of the next 2% • Flexible PTO • Fully remote • Competitive Leave Policies • 13 paid holidays, plus a week off between Christmas and New Year’s Eve