Quality Consultant

🕒 il y a 6 jours

🔔 Pennsylvania – Distant

🔔 Pennsylvania – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💼 Consultant

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IHG Hotels & Resorts

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2003

🍽️ Alimentation et boissons

📦 Logistique

💼 Conseil

Food & Beverage • Logistics • Consulting

IHG Hotels & Resorts est l'une des principales entreprises hôtelières au monde, dédiée à offrir une véritable hospitalité pour de bon. Avec un portefeuille diversifié de marques bien connues, IHG propose une large gamme d'hébergements adaptés aux besoins de divers clients et propriétaires. L'entreprise exploite plus de 6 500 hôtels dans le monde entier, avec un fort engagement envers des pratiques durables et des opérations commerciales responsables.

Description

• Work with assigned portfolio of hotels to evaluate and document product quality levels through the use of the standardized Standards Evaluation process and software • Schedule and conduct onsite visits with focus on hotel openings, standards Evaluations and re-visits in order to measure overall quality and consistency levels pertaining to brand standards, life safety, cleanliness, physical condition and design and construction • Schedule and conduct Specialized Visits: • De-identification visits of hotels no longer in the system, to meet stipulations in the License Agreement • Incident reports to record physical damage and potential health concerns • Construction visits to deliver real-time data regarding building progress • Guest satisfaction focused visits to increase hotel performance • Participate in any assigned projects • Consult with hotel management and/or ownership on opportunities to drive consistency, improve physical condition and service levels • Develop action plans as a guide for hotel management/ownership; listing any opportunities and actions required for improvement along with target dates for completion • Prepare and provide short recap to internal business partners, recapping the hotel visit, findings and recommendations

🎯 Exigences

• Bachelor's Degree in Business, Hospitality Hotel Administration, or a relevant field of work, or an equivalent combination of education and work-related experience • Minimum 3 to 5 years progressive work-related experience in hotel operations or equivalent preferred • Demonstrate clear and concise communication skills, including adapting both verbal and written communication to the needs and level of the audience • Demonstrate working knowledge of personal computers; including Microsoft applications (Word, Excel, PowerPoint, Outlook, SharePoint etc.) • Demonstrate ability to effectively schedule appointments and travel to maximize efficiency and minimize cost • Demonstrate strong problem solving and time management skills • Demonstrate the ability to maintain a consistent, high quality customer-focused orientation, and to respond to individuals in a manner and timeframe promised • Knowledge and understanding of quality standards and hotel operations or similar environment preferred • Attention to detail and ability to manage multiple tasks required

🏖️ Avantages

• impressive room discounts across our many properties • recharge days and volunteering days throughout the year • support wellbeing in your health, lifestyle, and workplace • unique and inclusive culture, where there is always Room for You to belong, grow and make a difference