Customer Success Manager, K-12

🕒 il y a 8 jours

⛷️ Utah – Distant

⛷️ Utah – Remote

💵 $67 000 - $87 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Instructure

Site WebLinkedInTous les Emplois

1001 - 5000 employés

📚 Éducation

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure en 2024-07

Education • SaaS • B2B

Instructure est une entreprise spécialisée dans la technologie éducative qui conçoit des plateformes d'apprentissage et d'évaluation basées sur le cloud, connue principalement pour Canvas LMS. Elle propose un écosystème intégré de produits et services SaaS, incluant la gestion de l'apprentissage, l'évaluation alignée sur les normes (Mastery), la certification et les archives (Parchment), l'analyse, ainsi que des outils pour l'éducation K-12, le supérieur et la formation dans le milieu professionnel/gouvernemental. Instructure se concentre sur la réussite des étudiants, l'intégration avec des partenaires, et des solutions évolutives pour permettre aux institutions et organisations de délivrer, évaluer et certifier l'apprentissage.

Description

• Manage the Instructure customer experience for all customers within your territory • Work collaboratively with Sales and Renewals to increase market share from existing account base and new business to business opportunities • Act as liaison between the customer and Instructure • Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success • Accountable for CSAT and working closely with Sales and Renewals to achieve NRR targets

🎯 Exigences

• Requires a Bachelor's Degree or a minimum of 4+ years Account Management experience. • Exceptional communication skills both written and verbal. • Capacity to set correct expectations and manage issues to completion. • Multitask and prioritize tasks in a changing environment. • Strong team mentality, utilizing internal and external resources strategically and judiciously. • Customer facing background within the software industry. • Demonstrated ability to solve problems and seek solutions. • K12 Education experience and knowledge preferred

🏖️ Avantages

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth • The technology and tools you need to do your best work • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection