Customer Service Representative

🕒 il y a 2 mois

🏈 Alabama, Arizona, +20 états de plus – Distant

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote

💵 $40 000 - $53 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

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Insurify

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2013

💸 Finance

💰 €100 000 000 Series B en 2021-08

Insurance • Finance

Insurify est un agent d'assurance numérique spécialisé dans la fourniture de devis d'assurance en temps réel de plus de 100 assureurs, y compris des grandes entreprises telles que GEICO, AllState et Progressive. Il permet aux consommateurs de comparer les polices d'assurance pour les voitures, les habitations, les locataires et les animaux de compagnie, les aidant à trouver les meilleurs tarifs et à économiser de l'argent. Grâce à un outil de comparaison alimenté par l'intelligence artificielle, Insurify garantit que les utilisateurs reçoivent des devis d'assurance personnalisés et peuvent acheter des polices en ligne ou avec l'aide d'agents d'assurance agréés. L'entreprise est reconnue pour sa vaste base de données d'avis d'utilisateurs et redéfinit l'expérience d'achat d'assurance depuis plus d'une décennie.

Description

• Expertly assess and evaluate the best path of resolution for customer issues including coverage challenges, complaints, and payment issues during incoming calls, ensuring that customers receive timely and effective solutions. • Contribute to a smooth and successful customer experiences through the coordination of onboarding documents (insurance policies, supporting documentation) needed for sale finalization • Apply problem-solving skills and understanding of insurance industry workflows to navigate complex situations, ensuring that customers receive the best possible outcomes • Ensuring the information is accurate and verifying customers' coverage. Often may need to deliver proof of insurance paperwork and resolve billing and general issues to ensure customer satisfaction. • Assist in the development of new processes for the onboarding and retention of customers. Provide feedback for improvements of existing processes. • Play a crucial role in resolving carriers and customers complaints by presenting well-considered solutions and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved. • Ensure no client is overlooked by entering into carrier portals and pulling lists of clients and initiating timely follow-ups. Proactively educate customers on how to avoid potential policy interruptions and premium increases, helping them to maintain stable and affordable coverage.

🎯 Exigences

• Experience in Customer Support via phone, email and chat. • Excellent communication skills. • Phenomenal phone skills. • Well-organized and self-driven. • Licensed in Property & Casualty Insurance preferred • Bilingual is a plus. • Must be located in one of the following states: AL, AR, AZ, CO, FL, GA, IA, IL, MA, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, TN, TX, UT, VA, VT

🏖️ Avantages

• Competitive compensation • Health, Dental Coverages • 401K plan with match • Paid Family Leave