Customer Experience Specialist, Slovenian Speaking

🕒 il y a 9 jours

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Kats Recruitment

Site WebLinkedInTous les Emplois

1 - 1 employés

Fondée en 2025

💼 Conseil

🎯 Recrutement

Consulting • Recruitment

Kats Recruitment est une agence de recrutement qui relie des professionnels motivés à des entreprises innovantes au-delà des frontières. Elle se concentre sur l'adéquation entre des individus passionnés et des rôles porteurs de sens et sur le soutien des employeurs avec un recrutement visionnaire, offrant des services de sourcing de candidats, de placement et des ressources de carrière (y compris une newsletter) pour aider à la croissance des carrières et des entreprises.

Description

• Consumer Support: Handle incoming inquiries via phone, live chat, and email from adult consumers in Slovenia, providing precise product information and issue resolution. • Device Troubleshooting: Guide users through technical setup, battery maintenance, firmware updates, and cleaning protocols for reduced-risk heating devices and e-vapor platforms. • Order & Warranty Management: Assist with e-commerce orders, subscription plans, replacement dispatches, device registrations, and warranty claims under official brand guidelines. • Compliance & Verification: Rigorously adhere to international legal and age-verification standards, ensuring all interactions fully comply with strict industry regulations. • Case Logging: Accurate entry of consumer feedback, technical trends, and warranty requests into the corporate CRM system.

🎯 Exigences

• Language: Native or C2-level Slovenian and professional proficiency in English (B2/C1). • Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece). • Age Requirement: Must be at least 18 years of age to work on regulated consumer products. • Home Office Setup: A quiet work space with high-speed, stable internet access (full computer kit, headset, and dual monitors provided and shipped directly to your home). • Communication: Refined phone etiquette, excellent written grammar in Slovenian, and a diplomatic, customer-oriented approach.

🏖️ Avantages

• Full Relocation Package: Paid flight to Greece plus 2 full weeks of hotel accommodation (or housing assistance) to facilitate a seamless transition into your remote setup. • 100% Remote Flexibility: Enjoy working from any location in Greece—whether in Athens, Thessaloniki, or an island town—with zero commute. • Financial Package: Competitive base salary paid 14 times per year (including Christmas, Easter, and summer holiday allowances) plus performance incentives. • Corporate Development: Paid virtual onboarding and product training, private health insurance from day one, and clear pathways to shift management, quality management, or training roles. • Lifestyle Perks: Enjoy a low cost of living, fantastic weather, and free online Greek language classes to enrich your Mediterranean living experience.