Product Growth & Lifecycle, 2nd Hire

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Kovo

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💳 Fintech

Fintech

Kovo est une entreprise qui propose des services de construction de crédit conçus pour aider les individus à améliorer leur cote de crédit. Sans vérification de crédit requise, Kovo offre aux clients la possibilité d'effectuer des paiements en temps opportun, qui sont signalés aux quatre principales agences de crédit : TransUnion, Equifax, Experian et Innovis. Ce service permet aux utilisateurs de potentiellement renforcer leur solvabilité en suivant leurs scores FICO et en gagnant des récompenses en espèces pour leurs activités de construction de crédit. De plus, Kovo propose une surveillance d'identité pour protéger les clients contre les violations de données et le vol d'identité. Kovo se positionne comme une société d'intérêt public, axée sur la fourniture de valeur et l'amélioration des opportunités financières pour ses clients.

Description

• Own the strategy and roadmap for the full customer journey - activation, engagement, retention, referral, and reactivation - across in-product experiences and lifecycle messaging (email, push, in-app, sms) • Define the north star and input metrics for growth and lifecycle, and continuously optimize for measurable, incremental impact on revenue, retention, and LTV • Partner with Engineering, Design, and Marketing to ship growth and lifecycle work as first-class product investments, not one-off campaigns • Identify and prioritize the highest-leverage opportunities across the funnel, sequencing bets between in-product changes, lifecycle programs, and acquisition/conversion surfaces • Audit and evolve existing lifecycle programs across email, push, in-app, and sms messaging - to improve onboarding, engagement, retention, cross-sell, and reactivation • Design and scale event-driven, behavior-triggered lifecycle programs tightly integrated with product events and user state • Build and maintain a modular email design system / component library, leveraging AI tools to increase speed and quality • Define segmentation and personalization strategy across the lifecycle, grounded in user behavior and predicted value • Own conversion rate optimization across web/app acquisition flows, onboarding, lifecycle messaging, and key in-product moments • Define the experimentation framework: hypothesis generation, prioritization, test design, sample sizing, readouts, and documented learnings • Build a durable backlog of growth experiments and ensure learnings compound across the team • Explore and ship AI-powered workflows and proactive messaging agents to improve personalization, cross-sell, product discovery, and re-engagement • Use AI to accelerate research, segmentation, copywriting, creative iteration, and analysis - treating it as a core capability, not a buzzword • Push the boundaries of what a small growth and lifecycle team can do when AI is deeply embedded in the workflow • Partner closely with Product and Engineering to ensure growth and lifecycle work is treated as core product surface area • Work with Engineering to instrument events cleanly, define metrics, and build the analytics foundation the function needs • Coordinate with Design, CX, and Marketing on messaging, brand consistency, and customer-facing voice

🎯 Exigences

• 4+ years or equivalent depth of experience in product management, growth, CRO or lifecycle/CRM roles in a high-growth consumer or fintech environment • Track record of shipping measurable wins across activation, retention, monetization, or reactivation • Strong product sense: can move fluidly between strategy, roadmap, spec-writing, and hands-on execution • Comfortable with event-driven systems, product analytics tools, and modern lifecycle / CRM platforms • Intermediate SQL proficiency and confidence designing and reading experiments • Technically curious: comfortable with HTML-based email systems, component-driven frameworks, and willing to learn fast • Strong written communication - you can write crisp specs, clear customer-facing copy, and concise experiment readouts • Bonus: experience managing or contributing to marketing automation migrations or major tooling evolutions • Bonus: experience standing up a growth or lifecycle function from scratch.

🏖️ Avantages

• Direct impact on millions of people's ability to access credit • High ownership with minimal bureaucracy • Speed, learning, and impact are core values