Account Manager

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Kraft & Kennedy, Inc.

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51 - 200 employés

Fondée en 1988

⚖️ Juridique

🔒 Cybersecurity

🤝 B2B

Legal • Cybersecurity • B2B

Kraft & Kennedy, Inc. est une entreprise de services informatiques et de consultation spécialisée dans la technologie juridique et les solutions informatiques gérées pour les cabinets d'avocats, les sociétés financières, les départements juridiques, les entreprises et les organisations à but non lucratif. Elle offre des services gérés 24/7 toute l'année et un Centre d'Opérations Réseau, des solutions de cybersécurité et de conformité, la gestion de contenu d'entreprise et la gestion de documents (DMS), les migrations vers Microsoft 365 et Teams, des services de bureau gérés, la stratégie et la planification informatique, le support de projet et d'escalade, ainsi que l'approvisionnement en matériel et logiciel. L'entreprise met l'accent sur la gouvernance de l'information, la collaboration dans le cloud, la réponse aux incidents et la protection SOC, et est partenaire de Microsoft (y compris des spécialisations Copilot). L'entreprise met en avant une expérience à grande échelle (par exemple, des centaines de milliers de migrations d'utilisateurs, des millions de documents traités et des dizaines de milliers d'appareils protégés).

Description

• Serve as the non-technical point of contact for assigned group of Managed Services accounts and develop trusted relationship with both external and internal client team. • Ensure that accounts are satisfied with Kraft Kennedy's level of service, communicating feedback raised by the client to Kraft Kennedy management, while ensuring any concerns are resolved in an effective and timely manner. • Proactively interface with accounts on a regular basis to ensure their needs are being met via ad-hoc check-ins and routine status meetings. • Develop and maintain agenda / meeting notes for ongoing status meetings, while working with the internal team to prioritize follow-up items and communicate updates. • Work with the technical team to explore improvements for the client’s technologies, bringing those recommendations to the attention of the client and the internal sales team. • Coordinate the preparation, scheduling and execution of Quarterly Business Reviews and Annual Strategic Planning Meetings. • Drive relationship growth through scheduled in-person meetings at client locations. • Assist with the management of onboarding new clients and contacts. • Develop thorough understanding of any new and ongoing initiatives and manage the facilitation across client accounts. • Develop overall proficiency in internal systems and operating procedures. • Work with Procurement to ensure hardware/software renewals are processed in a timely manner. • Develop proficient understanding of Agreements and billing procedures for each client. • Review client invoices for accuracy and respond to any billing-related issues that arise.

🎯 Exigences

• Bachelor’s degree preferred • Demonstrated level of success in the development of client relationships • Enjoy working with customers and external audiences • High energy and drive with good negotiation skills • Proficient with general office applications MS office etc. • Strong organizational, presentation, and customer service skills • Strong written communication skills • Interpersonal skills such as communication skills, active listening and customer-care • Ability to multi-task and adapt to changes quickly • Typing skills to ensure quick and accurate data entry • Self-motivated with the ability to work in a fast moving environment • Ability to travel periodically to client locations

🏖️ Avantages

• Medical, dental, life and disability insurance • 401k with company match • Holidays/vacation/sick days • Cutting edge training on the latest technologies • Employee referral bonus program • Phone reimbursement