Customer Success Manager, iQueue for Inpatient Flow

🕒 il y a 1 mois

🐻 Alaska, Arizona, +31 états de plus – Distant

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $90 000 - $125 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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LeanTaaS

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2015

🤖 Intelligence artificielle

⚕️ Assurance santé

☁️ SaaS

💰 €130 000 000 Series D en 2020-12

Artificial Intelligence • Healthcare Insurance • SaaS

LeanTaaS est une entreprise qui aide les hôpitaux et les prestataires de services ambulatoires à optimiser leur capacité et leurs opérations grâce à l'IA, l'apprentissage automatique et l'analyse prédictive. En s'appuyant sur ces technologies, LeanTaaS permet aux organisations de santé de maximiser la capacité, d'améliorer le retour sur investissement et d'améliorer l'expérience des patients sans nécessiter plus de capital ou de personnel. Leurs solutions se concentrent sur des domaines tels que les blocs opératoires, les centres de perfusion et le flux des patients hospitalisés, visant à simplifier le parcours des patients, optimiser l'utilisation du personnel et réduire l'épuisement professionnel du personnel. L'entreprise propose également la "Transformation as a Service" pour garantir une mise en œuvre réussie et une gestion du changement dans les environnements de santé. Leur suite de solutions iQueue est basée sur le cloud, fournissant des informations et des outils de prévision en temps réel pour améliorer la planification, la gestion de la capacité et la prise de décision, bénéficiant finalement aux patients, aux prestataires et aux résultats financiers du système de santé.

Description

• Lead customer implementations of our products through workflow discovery, workflow design, and change management, introducing supplemental workflows that extend existing implementations to deliver incremental impact and value at go-live • Help customers prioritize and design new workflows while optimizing existing workflows • Work with the Customer Success team to continually evaluate and improve client implementation and outcomes processes, including documentation and collateral used • Monitor usage data (within the product) and proactively reach out to your customers to encourage deeper product engagement, validate that the product is working well, and operational outcomes are being recognized • Design and execute ongoing training programs to support product feature adoption and evolving customer workflows • Ensure support best practices are followed, gather details that expedite issue clarity, and engage the appropriate internal resources for issue resolution • Build long-term relationships with key stakeholders across your customer portfolio by defining success metrics, track progress, and ensure ROI • Manage account program plans to ensure an organized approach across all customer activity while driving prioritized efforts and removing barriers to stay on schedule • Conduct regular business reviews with executive leadership to assess progress toward goals, gather feedback, and identify opportunities for expanding platform value • Support cross functional success by surfacing customer feedback to influence roadmap decisions, produce case studies with marketing, and promote user community sessions

🎯 Exigences

• Bachelor's degree or equivalent years of related experience • A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful • Healthcare background in operations management or patient flow • 3+ years of experience working on healthcare products / working with hospitals • 2+ years of professional experience in a client - or customer-facing role such as management consulting, implementation management, or customer success • Excellent strategic and organizational agility • Analytical thinking, strong communication and presentation skills • Willingness to travel 25-50% of the time

🏖️ Avantages

• Competitive compensation package that includes base salary, target bonus, and stock options • 401(k) Match • Comprehensive healthcare benefits • Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs