Forward Deployed Engineer

🕒 il y a 8 jours

🇬🇧 Royaume-Uni – Télétravail

💵 €120 000 - €145 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

👷🏻‍♀️ Ingénieur

👻 Score fantôme 0%

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Leena AI

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201 - 500 employés

🤖 Intelligence artificielle

🤝 B2B

👥 RH Tech

Artificial Intelligence • B2B • HR Tech

Leena AI a pour mission d’aider les entreprises à transformer l’expérience collaborateur grâce à l’IA conversationnelle. Sa plateforme couvre tous les points de contact avec les collaborateurs, de l’onboarding à l’offboarding, en automatisant notamment les tâches suivantes : répondre aux questions liées aux politiques internes et gérer les tickets des collaborateurs. En permettant aux organisations de recueillir de manière proactive les retours de leurs collaborateurs, Leena AI renforce leur engagement et permet aux équipes RH de se concentrer sur des missions stratégiques. L’entreprise s’intègre à plus de 100 plateformes et accompagne plus de 350 clients dans le monde, dont de grands groupes comme Nestlé, Puma et Coca-Cola.

Description

• Embed directly with strategic enterprise customers to drive AI adoption in HR, IT, and Operations • Gather client requirements, design integration blueprints, align stakeholders, and build production systems • Configure the Leena AI platform and connect enterprise systems • Prototype custom integrations, API connectors, and workflow automation in Python, TypeScript, and JavaScript • Build and configure AI Colleagues, Agent Operating Procedures, and Skills in client environments • Navigate SSO/SAML/OIDC, legacy HRIS, data residency, and IT security constraints • Author Solution Design Documents and identify scope gaps or technical blockers • Coordinate internal engineering resources to address non-standard requirements • Own the two-week post-go-live hypercare period and resolve production issues • Configure integrations with HRIS, ITSM, payroll, and directory systems using REST APIs, webhooks, and Leena AI connectors • Configure OAuth 2.0, SAML, and API key authentication flows • Build and validate internal and client UAT test cases • Debug API errors, integration failures, and platform configuration issues • Serve as senior technical point of contact for enterprise clients during implementations • Participate in steering committees, technical working sessions, and pre-call readiness reviews • Provide technical escalation support to the Professional Services team • Communicate risks, dependencies, and blockers to project managers and leadership • Codify reusable integration patterns, templates, connector configurations, and documentation • Contribute to AIC lifecycle documentation and platform backend training materials • Provide platform feasibility feedback to Solutions Consultants • Contribute at least three reusable knowledge assets per quarter to the Professional Services knowledge base

🎯 Exigences

• 8+ years in a customer-facing engineering, professional services, or forward deployed role • Proven track record of deploying production-grade software inside enterprise client environments, not just in sandboxes • Strong proficiency in Python and comfort writing production-quality code under real-world time constraints • Deep experience with REST/SOAP APIs, OAuth 2.0, SAML/SSO, and enterprise integration patterns • Hands-on experience with enterprise HR or IT systems: Workday, ServiceNow, SAP, Oracle PeopleSoft, UKG, SuccessFactors, or similar • Ability to navigate ambiguous, fast-moving situations and deliver outcomes without perfect requirements • Executive presence and confidence leading technical discussions with CIOs, IT Security teams, and senior enterprise stakeholders • Experience in a fast-paced startup or high-growth SaaS environment where you built structure from ambiguity • Maintain current knowledge of enterprise AI deployment patterns, LLM capabilities, agentic frameworks, and integration tooling • Experience deploying AI/LLM-based products, agentic orchestration frameworks (LangGraph, CrewAI), or RAG-based knowledge systems • Background in HR tech, ITSM optimization, or enterprise automation consulting • Familiarity with Leena AI’s platform including AIC, AOPs, Skills, and the Flow Dashboard • Experience building or contributing to implementation playbooks and reusable delivery frameworks • Track record of mentoring junior engineers or SCs on technical concepts

🏖️ Avantages

• Competitive compensation • Meaningful equity • Performance bonus tied to deployment outcomes • Rapid career growth opportunities • Work at the forefront of enterprise AI and automation • Partner with a global team of innovators • Work directly impacting client retention, expansion, and Leena AI’s market reputation

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