Operations Support Supervisor

🕒 il y a 3 jours

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Liberty Tax

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1997

💸 Finance

👥 B2C

💰 €3 300 000 Series unknown en 2014-04

Finance • B2C

Liberty Tax est une entreprise américaine spécialisée dans la préparation fiscale et les services financiers, qui aide les particuliers et les petites entreprises à déclarer leurs impôts fédéraux et d'État, que ce soit en personne dans des franchises et des bureaux corporatifs ou en ligne. Elle propose des services connexes tels que la comptabilité pour petites entreprises, l'assistance à la demande de l'ITIN, la résolution des dettes fiscales, les recommandations de produits financiers, et des opportunités de franchise, ainsi que des outils et ressources pour les contribuables.

Description

• Provide guidance on daily business operations, systems, processes, and operational best practices • Build trusted relationships with franchise owners through proactive communication and follow-up • Identify operational trends, risks, and opportunities affecting franchise performance • Provide the Regional Director with timely observations and data for coaching, intervention, and strategic decision-making • Maintain accurate documentation of owner interactions, operational concerns, and office status • Coordinate with cross-functional corporate departments to resolve operational issues • Support operational initiatives, new programs, and process improvements • Develop and maintain workflows, standard operating procedures, and knowledge resources • Leverage reporting, AI tools, and operational data to improve support effectiveness • Serve as an escalation resource and operational advisor for the Ops Support Team • Assist with training and knowledge sharing for the Ops Support Team • Provide operational coaching to build franchise owner capability and accountability • Respond to franchise owner questions regarding daily operations and business processes • Conduct proactive outreach to review operational health • Monitor operational reports and identify offices showing operational risk • Research and resolve complex operational issues with internal departments • Support office openings, transitions, technology adoption, and process execution • Participate in meetings concerning owner performance, operational trends, and improvement opportunities • Analyze recurring issues and recommend process improvements

🎯 Exigences

• Full-time position • Exempt status • Serves as a subject matter expert and escalation resource for the Ops Support Team • Ability to provide operational guidance on systems, processes, and best practices • Ability to analyze operational reports and data to identify risks, trends, and opportunities • Ability to maintain accurate operational documentation and records • Ability to collaborate with cross-functional corporate departments • Ability to develop workflows, standard operating procedures, and knowledge resources • Ability to use reporting, AI tools, and operational data • Ability to provide operational coaching and support training and knowledge sharing