Account Manager, German Speaking

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Lightspeed Commerce

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2005

☁️ SaaS

🛒 Commerce de détail

SaaS • Retail

Lightspeed Commerce est une plateforme SaaS de point de vente (POS) et de paiements basée sur le cloud qui soutient le commerce en personne et en ligne pour les détaillants, restaurants, installations de golf et grossistes. Elle fournit des solutions de POS omnicanal, gestion des stocks, eCommerce, paiements et rapprochement, gestion de la main-d'œuvre et des salaires, analyses/infos (y compris Lightspeed AI), intégrations matérielles, financements et outils de gros (NuORDER). Lightspeed met l'accent sur des systèmes évolutifs et personnalisables pour les entreprises multi-sites et fait état de soutenir environ 150 000 emplacements clients dans le monde.

Description

• Drive adoption of Lightspeed Payments and software solutions, ensuring clients extract maximum value from our POS products, modules, and integrations. • Serve as the primary point of contact, building trusted, long-term partnerships and proactively supporting client success. • Guide account growth and upgrades, transitioning customers to advanced solutions tailored to their evolving business needs. • Create new revenue opportunities, executing upsells, cross-sells, and expansions aligned with client goals. • Deliver compelling product demos and support adoption, ensuring clients fully utilise Lightspeed’s suite of tools. • Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement. • Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long-term client relationships. • Negotiate and close agreements, securing favourable terms while consistently achieving renewal, retention, and growth targets.

🎯 Exigences

• Fluency in German • Demonstrated success in quota-carrying SaaS or technology roles, consistently achieving revenue growth and retention targets. • Skilled at identifying client challenges, tailoring solutions, and delivering long-term value through strategic account management. • Build trust and credibility with clients, including executive-level stakeholders, fostering lasting partnerships. • Understand complex business models, align solutions with client goals, and make data-driven decisions to optimise outcomes. • Proficient in Salesforce and sales tools for forecasting, pipeline management, and maintaining accurate, actionable customer data. • Articulate ideas clearly, influence cross-functional teams, and secure mutually beneficial agreements with clients. • Anticipate client needs, navigate challenges, manage multiple accounts, and thrive in fast-paced environments.

🏖️ Avantages

• A flexible work environment that empowers you to do your best work • A culture that celebrates performance • The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard • Career-defining opportunities