VP, Relationship Management

Emploi pas sur LinkedIn

🕒 il y a 16 jours

🔔 Pennsylvania – Distant

🔔 Pennsylvania – Remote

💵 $161 000 - $292 800 / an

⏰ Temps Plein

🔴 Expert

👔 Vice-président

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Lincoln Financial

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1905

💸 Finance

👥 RH Tech

Finance • HR Tech • Insurance

Lincoln Financial est une organisation dédiée à la protection de la vie privée et de la sécurité de ses candidats. Elle informe activement les candidats sur les éventuelles arnaques de recrutement et décrit ses procédures de recrutement rigoureuses, tout en précisant qu'elle ne demande pas d'informations personnelles sensibles pendant le processus de candidature. L'entreprise offre un éventail diversifié d'opportunités de carrière dans divers domaines tels que l'actuariat, la finance, le juridique et le service client, et s'engage à maintenir l'égalité des chances en matière d'emploi.

Description

• Lead an integrated Relationship Management + Account Management model that delivers a seamless, high-quality client experience • Own the end-to-end client experience, integrating strategic relationship management with disciplined account management execution across Mid/Large segment • Drive client satisfaction, retention and profitable growth through proactive engagement and execution of service model • Identify and implement process improvements that enhance efficiency, scalability, and service quality • Recruit, develop, and retain top talent across the organization; create a culture of accountability, collaboration, and continuous improvement • Lead and develop Relationship Management organization to deliver high-impact client engagement, anticipating needs, addressing complex challenges, and consistently identifying opportunities to deepen partnerships and expand solutions • Drive team performance by ensuring Account Management organization executes with consistency, responsiveness, and quality across daily service, issue resolution, and client deliverables

🎯 Exigences

• 12+ years of experience in relationship management that aligns with the responsibilities of the role • 5+ years of management, strategy, and influencing senior management/critical stakeholders experience • 4 year/Bachelors degree or equivalent work experience (4 years of experience in lieu of Bachelors) • Strong working knowledge of retirement plan administration • Demonstrated ability to successfully hire, retain, develop and coach staff via a culture of real-time performance feedback, with ability to build both technical and leadership skills • Demonstrated strong relationship management skills with internal clients (e.g. senior/executive management, peers and colleagues); proven ability to develop creative and collaborative approaches • FINRA S6, S63, life and health licenses required within 90 days, preferred upon hire • Ability to travel 30%

🏖️ Avantages

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes • Leadership development and virtual training opportunities • PTO/parental leave • Competitive 401K and employee benefits • Free financial counseling, health coaching and employee assistance program • Tuition assistance program • Work arrangements that work for you • Effective productivity/technology tools and training