Account Manager

🕒 il y a 21 jours

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Lingoda GmbH

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2013

📚 Éducation

👥 B2C

Education • B2C

Lingoda GmbH est une école de langues en ligne qui propose des cours interactifs en direct pour diverses langues, notamment l'allemand, l'anglais, le français, l'espagnol et l'italien. Axée sur des expériences d'apprentissage personnalisées, Lingoda propose des classes de taille réduite et des enseignants certifiés de langue maternelle pour aider les étudiants à atteindre efficacement leurs objectifs linguistiques. La plateforme propose un programme complet conçu pour la communication dans le monde réel, soutenu par des outils et des ressources d'auto-apprentissage engageants.

Description

• Act as the primary point of contact for healthcare institutions and ensure excellent management and organization of the training projects booked with us • Organize the kickoff of course projects and serve as the central contact for your client throughout the entire project, while continuously improving existing processes (time management, reporting/analysis, meetings, planning required internal and external resources, etc.) • Work closely with the Operations team to ensure all “Project Deliverables” are delivered on time and to the highest quality • Build trusting, strategically valuable relationships with all stakeholders through proactive and targeted communication • Keep all relevant data up to date in the CRM system • Identify upsell opportunities with clients and execute them independently or in collaboration with the Key Account/Sales team • Proactively provide feedback to contribute to strategic process optimization

🎯 Exigences

• You have completed a degree or commercial vocational training and have at least 2 years of experience in Account Management • You live and love the startup mindset and are eager to take ownership, optimize tasks and roll up your sleeves • Customer satisfaction and retention are important to you, and you can communicate effectively with our diverse stakeholders • You are a committed team player: you achieve the best results as part of a team and coordinate closely with colleagues from Sales and Operations • You keep a clear overview even in stressful situations and know how to set the right priorities • You are digitally savvy and have experience working with a CRM tool. You are confident using Office programs and other digital tools • You have excellent German skills (C2 level) and very good English skills (company language is English!)

🏖️ Avantages

• Approachable leadership and transparent communication — at Lingoda every voice counts! • Company events and colleagues who love to network + budgets for team-building events! • An inclusive environment with strong team spirit and a passion for languages • A well-structured and engaging onboarding process that sets you up for success! • The option to work from home or from our office in the heart of Berlin • Education fund because we want our employees to grow • Free access to our language courses • Mental health programs • Employee benefits and pension plans • Discounted Urban Sports memberships (EU-wide) • Public transport discounts in Berlin • 30 days of vacation per year • Free snacks and drinks in the office • Modern hardware necessary for your work (not applicable for freelancers) • Flexible working hours