Director of Account Management – Health

🕒 il y a 1 jour

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🔴 Expert

🧑‍💼 Ingénieur d'affaires

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Liviniti

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2011

🏥 Santé

⚕️ Assurance santé

💊 Pharmaceutique

Healthcare • Healthcare Insurance • Pharmaceuticals

Liviniti est un gestionnaire de prestations pharmaceutiques (PBM) agissant en tant qu'intermédiaire qui aide les employeurs et les systèmes de santé à réduire les coûts des médicaments sur ordonnance grâce à une tarification transparente, des programmes cliniques et des approvisionnements en médicaments. L'entreprise propose un transfert intégral des rabais (100% rebate pass-through), des frais administratifs fixes, un accès détaillé aux réclamations et aux remises pour une visibilité totale, des formulaires et réseaux personnalisables, une autorisation préalable centrée sur le coût net le plus bas, ainsi que des solutions spécialisées comme LivLite pour la gestion des médicaments amaigrissants GLP-1. Liviniti met l'accent sur le service B2B, la valeur clinique et l'innovation continue pour réduire les dépenses pharmaceutiques tout en maintenant le soutien et le service aux membres.

Description

• Serve as a trusted advisor to clients and oversee all client accounts • Lead and mentor the Account Management team • Drive organic and new business growth • Maintain strategic client relationships and guide clients with business, industry, and trend knowledge • Collaborate with key team members across disciplines to deliver high-quality service • Identify skills and performance criteria, manage staff, coach team members, and support career development plans • Establish departmental service-delivery goals measured through KPIs • Evaluate team performance against KPIs and provide management direction • Develop and ensure adherence to Account Management client-service standards, methods, processes, and procedures • Partner with leadership to create and revise policies and procedures • Identify and implement strategic initiatives and plan rollouts to clients and internal teams • Identify operational-efficiency opportunities and provide business requirements • Ensure compliance with SOC Audit Guidelines and Requirements • Manage and approve department PTO policy, compensation, and performance management • Comply with HIPAA obligations regarding Protected Health Information and report violations • Complete required HIPAA training • Manage all Account Managers and oversee departmental performance management and hiring • Travel 20%–25% and present to clients as required

🎯 Exigences

• Bachelor’s degree in communications, Marketing, Business, Finance, or equivalent 10+ years of direct client/account management experience • At least 5 years of managerial experience leading a similar or like function • Proficiency in Microsoft Office suite required • Entrepreneurial attitude and strong business acumen • Ability to complete tasks efficiently in a fast-paced environment • Strong negotiation and communication skills and ability to excel under pressure • Experience preparing and interpreting reports • Excellent written, verbal, and presentation skills • Ability to manage multiple clients and deliverables simultaneously • Ability to take ownership of client issues and concerns and deliver excellent client service • Ability to work collaboratively with co-workers and outside consultants • Current knowledge of pharmacy and industry initiatives • Ability to travel and present to clients as required • Ability to work core hours from 8:00 AM to 5:00 PM CT, with schedule adjustments for meetings across time zones • Ability to work extended hours, weekends, and holidays as required • Healthcare or PBM experience is a plus • MBA or equivalent preferred • Required HIPAA training competency • Must manage Account Managers and be responsible for departmental hiring and performance management

🏖️ Avantages

• Medical, Dental, Vision Insurance • Disability and Life Insurance • Employee Assistance Program • Remote Work Options • Generous Paid-Time Off • Annual Reviews and Development Plans • Retirement Plan with company match immediately 100% vested