Professional Services Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $105 000 - $120 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of LogicGate

LogicGate

51 - 200 employés

🏢 Entreprise

🔐 Sécurité

📋 Conformité

Enterprise • Security • Compliance

LogicGate est un fournisseur de premier plan de plateformes de gouvernance, risque et conformité (GRC). Leur produit phare, Risk Cloud®, offre une suite complète d'outils conçus pour aider les organisations à automatiser et rationaliser leurs processus de GRC, gérer les risques cybernétiques, assurer la conformité réglementaire et optimiser la gestion des risques liés aux tiers. LogicGate met l'accent sur l'évolutivité et l'adaptabilité, permettant aux entreprises de créer des workflows personnalisés afin de répondre aux exigences réglementaires et commerciales uniques. En se concentrant sur l'apport d'informations en temps réel et sur la collaboration des équipes GRC, LogicGate répond à un large éventail de besoins industriels, fournissant des solutions flexibles et puissantes pour la quantification et la gestion des risques via un cadre centralisé.

Description

• Own complex professional services projects end-to-end • Conduct deep-dive discovery sessions with customer stakeholders • Define requirements, architect solutions, and deliver documented business outcomes • Build sophisticated, non-standard Risk Cloud workflows and data models for enterprise GRC use cases • Use AI-assisted workflows and platform capabilities to accelerate configuration, optimize process mapping, and improve GRC program performance • Manage project scope, timelines, deliverables, customer health, get-well strategies, and request queues • Triage customer requests and delegate to junior consultants as needed • Provide strategic advisory across enterprise risk management, compliance frameworks, third-party risk, and audit • Identify quick wins and demonstrate platform ROI • Collaborate with Customer Success, Sales, Account Executives, and Product teams • Share configuration best practices, contribute to internal playbooks, and mentor junior consultants

🎯 Exigences

• 5+ years of experience in professional services, SaaS consulting, or enterprise implementation within a B2B SaaS environment • Proven track record of independently managing complex or bespoke customer projects • Ability to master complex software platforms and build advanced custom configurations and integrations for enterprise clients • Ability to communicate and synthesize LogicGate principles clearly to external executives and internal stakeholders • Enthusiasm for leveraging AI tools and emerging technologies • Superior written and verbal communication skills • Track record of facilitating executive discovery sessions, navigating change management, and presenting to C-level risk leaders • Strong project management rigor and ability to manage project health, protect SOW scope, and drive risk mitigation independently • Willingness and ability to travel as needed for customer on-sites, team planning workshops, and company gatherings

🏖️ Avantages

• Variable compensation plans • Equity options • Flexible health and wellness benefits • Generous PTO • Annual Company Holidays • Health Days • Summer Fridays • LinkedIn Learning • People Leader training • Internal Mentorship Program • Paid volunteer hours • Company-wide charitable activities • Employee Resource Groups

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