Wholesale Customer Service Representative

🕒 il y a 1 mois

⛰️ Colorado, New Hampshire, +5 états de plus – Distant

⛰️ Colorado – Remote 🗻 New Hampshire – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote

⏰ Temps Plein

🟢 Junior

💝 Support Client

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Medisca

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1989

⚕️ Assurance santé

🧘 Bien-être

💊 Pharmaceutique

Healthcare Insurance • Wellness • Pharmaceuticals

Medisca est une entreprise mondiale dédiée à l'amélioration du bien-être personnalisé pour les individus et les communautés, en fournissant des produits et services soutenant des solutions de santé individualisées. L'entreprise souligne une présence mondiale à travers l'Amérique du Nord, l'Asie-Pacifique, l'Europe, l'Amérique du Sud, le Moyen-Orient, et l'Afrique, et opère dans plusieurs langues. Fondée en 1989, Medisca semble mettre l'accent sur la facilitation des offres de soins de santé personnalisés et de bien-être.

Description

• Provide exceptional service to Wholesalers and Corporate Accounts by ensuring quality responses to the flow of incoming calls and orders • Support the Business Development sales team with their account requests • Process and set up inventory for accounts • Provide administrative and data integrity assistance • Set Up Sub-Accounts for Wholesale clients • Participate in the weekly team meetings and provide feedback/suggestions for improvement • Process Orders for Wholesalers and Corporate accounts • Process dropship and EDI orders for Wholesale and Corporate accounts • Verify inventory in stock & provide tracking details for orders • Follow up on shipping or FedEx discrepancies • Advise Wholesale accounts on any delays and issues with their orders • Record all customer complaints, enter a formal complaint into Master Control and follow up with the Quality Control department when needed • Enter Return Authorizations and request appropriate paperwork • Submit credits to be issued for clients and Wholesale accounts

🎯 Exigences

• Up to one (1) year experience in customer service • Minimum Cegep/College degree • Excellent communication skills required; fluent English (oral and written) • Ability to work in a fast-paced environment and to manage stress effectively • Excellent time management • Goal oriented with a drive to continuously learn • Positive language and an ability to read customer needs • Knowledge of Microsoft Office (Excel, Word and Outlook)

🏖️ Avantages

• Work/Life Balance – PTO, vacation policy and paid statutory holidays • Invest in your health – Group Benefit plan and health savings account • Your Future is Bright – Opportunities to learn and grow within Medisca • Save for your Future – Medisca contributes to a 401k plan when you invest in the plan • Help us grow – Employee Referral Program • We like to have fun – company events throughout the year