Customer Success Manager

🕒 il y a 2 mois

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🇬🇧 Parrain de Visa de Travailleur Qualifié UK

Cette entreprise a parrainé des visas de Travailleur Qualifié du Royaume-Uni par le passé.

👻 Score fantôme 15%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Megaport

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2013

📡 Télécommunications

Networking • Cloud Computing • Telecommunications

Megaport est un fournisseur de premier plan de solutions de connectivité privée à l’échelle mondiale, conçues pour simplifier l’interconnexion des réseaux. L’entreprise propose une plateforme permettant de déployer des réseaux sécurisés, évolutifs et agiles interconnectant des centres de données, des clouds et des points de présence virtuels. Les services de Megaport permettent de créer, à la demande, des connexions réseau sécurisées et dynamiques, sans matériel ni engagements de longue durée, offrant aux entreprises flexibilité et rapidité. En s’associant à des fournisseurs de services mondiaux, des opérateurs de centres de données et des intégrateurs de systèmes, Megaport garantit un accès réseau robuste et étendu sur plus de 930 sites dans 25 pays. Ses outils logiciels intelligents et ses API facilitent la gestion des réseaux, faisant de Megaport un choix de confiance pour la mise en réseau cloud et les solutions de cloud hybride.

Description

• As part of the Integrated Account Team, this role will collaborate with Direct Sales Executives and Solution Architects to drive, grow and retain targeted revenue from our existing customers, focusing on supporting the overall customer experience. • Proactively drive the renewal process across a wide base of customers and Increase long-term revenue potential by converting customers on month-to-month to term subscriptions at renewal. • Act as a trusted advisor to existing customers, focusing on initial onboarding and enablement, to ensure quick time to value as well as providing information about Megaport enhancements, new products and ecosystem partners. • Be responsible for proactive, sequenced outreach communications across a large base of customers driving further adoption, solution awareness and opportunities to engage with Megaport and our partner community. • Champion customers throughout their entire customer journey, including facilitating the resolution of customer-related issues and concerns from a Commercial and Sales standpoint, and understanding how we can add more value. • Nurture the nominated customer base, identifying key targets and operating an engagement strategy, based on opportunity and the customer vertical market or needs • Report on and analyze customer experience by understanding customer needs, and communicating trends to the wider Megaport team. Report growth opportunities through pipeline updates with SFDC updates. • Maintain in-depth knowledge of Megaport products and solutions and be able to propose and demonstrate these to the customers, whilst being aware of rival services or products. Maintain and share a value add opinion on Megaport and where we fit in the customer's ecosystem. • Review with management to understand key objectives and execute tasks that are aligned with the goals of the business; which will flex per the business focus or plans. • Collaborate with Sales and Marketing teams on campaigns and strategies for revenue growth. • Acting as a subject matter expert you will evaluate customer feedback and make recommendations to continually align and improve processes that provide visibility and an understanding and measurement of business performance against targets. • Collaborate with other departmental teams (Finance, Operations, etc.) in helping to resolve challenges impacting the customer’s service experience.

🎯 Exigences

• 3+ years experience within the Enterprise software market or Internet/Telecommunications industries. • 3+ years experience in an Account Management or Customer Success role. • Proven ability to work in a fast-paced technical environment, with multiple tasks or goals. • Strong verbal and written communication skills, as well as the ability to collaborate and work effectively across internal and external organisations. • Demonstrable ability to identify customer needs, appreciate and understand the customers’ service issues, or “pain points”, and present a suitable solution. • Ability to deliver revenue results and operate in a consultative-based selling approach. • Ability to work with the wider Megaport teams to focus on revenue generation and results. • Maintain records, reports and data as per the Megaport models, with a focus on revenue retention from the existing agreed customer list. • Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organisations. • Experience in proposing or deploying cloud and virtualised compute solutions in enterprise customer environments is highly desired.

🏖️ Avantages

• Flexible working environments • Birthday Leave • Generous study and training allowance + 5 days paid study leave • Creative, fun, and contemporary workspaces • Motivated team of industry experts and new talent • Celebrated success with ‘Legend’ and ‘Kudos’ Awards • Health and wellness program