Product Owner – Five9

🕒 il y a 8 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

✅ Responsable Produit

👻 Score fantôme 25%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Pourquoi ce score :

• Ouverte depuis 9 jours.
• Les offres de cette entreprise sont généralement pourvues en 33 jours.
• 541 postes ouverts pour une équipe de 712 personnes.
• Aucun salaire indiqué.

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Miratech

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1989

🤝 B2B

💼 Conseil

☁️ SaaS

💰 Private Equity Round en 2022-04

B2B • Consulting • SaaS

Miratech aide les visionnaires à changer le monde. Nous sommes une entreprise mondiale de services IT et de conseil qui réunit l’innovation des grandes entreprises et celle des start-up. Aujourd’hui, nous accompagnons la transformation digitale des plus grands groupes de la planète.

Description

• Support the Product Manager in executing the product roadmap for the Five9 Dialer platform • Partner with Contact Center Operations, Technology, Workforce Management, Compliance, Risk, and Analytics teams to gather business requirements and define product enhancements • Translate business requirements into user stories, acceptance criteria, and prioritized backlog items • Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives • Coordinate the delivery of new features, enhancements, upgrades, and production releases • Support user acceptance testing, defect triage, production validation, and release readiness activities • Monitor product performance and operational metrics to identify opportunities to improve dialing strategies, agent experience, campaign effectiveness, and customer outcomes • Collaborate with Five9 and internal technology partners to troubleshoot issues, prioritize enhancements, and support platform stability • Assist with implementation of new dialing capabilities, automation, integrations, and workflow improvements • Develop product documentation, process guides, release communications, and training materials • Analyze user feedback and operational insights to recommend product improvements and future roadmap opportunities • Ensure platform capabilities align with regulatory, security, and compliance requirements

🎯 Exigences

• 6+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline • Experience working with Five9 Cloud • Knowledge of outbound dialing technologies, predictive dialing, preview dialing, progressive dialing, and campaign management • Experience with CRM integrations, IVR, call routing, or workforce optimization platforms • Understanding of contact center KPIs, including connection rates, occupancy, average handle time, abandonment rates, and campaign performance • Familiarity with Agile methodologies, including writing user stories, managing product backlogs, and participating in sprint ceremonies • Experience working with cross-functional teams across Product, Technology, Operations, and Vendor organizations • Proficiency with Jira, Azure DevOps, Confluence, or similar Agile delivery tools • Experience with Genesys Cloud, NICE CXone, Amazon Connect, or other cloud contact center platforms • Experience supporting digital servicing channels such as voice, chat, SMS, or messaging • Familiarity with customer authentication, identity verification, or fraud prevention solutions • Experience using analytics and reporting tools such as Power BI, Tableau, SQL, or Excel • Exposure to regulated industries such as financial services is a plus

🏖️ Avantages

• Health insurance • Language courses • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Collaboration on impactful projects for top global clients • Inclusive and supportive work environment with open communication • Regular team-building company social events

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