Senior Operations Specialist

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🌵 Arizona, California, +1 états de plus – Distant

🌵 Arizona – Remote 🏄 California – Remote 🤠 Texas – Remote

💵 $74 600 - $139 100 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

🦅 Parrain de Visa H1B

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Marsh McLennan

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1871

⚖️ Juridique

📣 Marketing

💸 Finance

Legal • Marketing • Finance

Marsh McLennan est une entreprise de services professionnels de premier plan opérant dans les domaines du risque, de la stratégie et des personnes. Avec plus de 85 000 employés dans le monde, l'entreprise regroupe quatre principales activités : Marsh, offrant du courtage d'assurance et de la gestion des risques ; Guy Carpenter, fournissant des stratégies de réassurance et de capital ; Mercer, spécialisée dans le conseil en santé, patrimoine et carrière ; et Oliver Wyman, axé sur le conseil en stratégie, économie et marque. Marsh McLennan s'engage à promouvoir une culture inclusive, à responsabiliser ses employés et à fournir des solutions innovantes à ses clients dans le monde entier.

Description

• Serve as a subject matter expert for the Certificates of Insurance process and related operational activities • Support onshore and offshore teams with COI questions, issue resolution, and process guidance • Review certificate requests and help ensure accurate handling of coverage requirements and certificate issuance • Read and interpret contracts, insurance requirements, and policy language to support compliant COI processing • Assist with implementation activities, transition support, and project work related to the offshore COI function • Support setup, go-live, and stabilization efforts for transitioned COI work • Assist with developing, maintaining, and updating SOPs, job aids, desk procedures, and knowledge articles for COI processes • Assist in delivering training and knowledge transfer sessions for offshore and onshore team members • Provide ongoing coaching and support to help ensure process consistency, service quality, and operational readiness • Help identify process gaps, trends, and improvement opportunities within COI workflows • Partner with leadership on standardization, efficiency, and continuous improvement initiatives • Collaborate with teammates, servicing teams, and third-party vendors to support client service and operational excellence • Help monitor adherence to established processes, service expectations, and quality standards

🎯 Exigences

• College Degree or equivalent education, training and work-related experience • Property & Casualty Insurance License • Five years of experience within the insurance industry • Experience handling Complex Certificates of Insurance • Ability to read contracts and insurance policies • Highly effective written and verbal communication skills • Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products • Ability to work without direct supervision

🏖️ Avantages

• Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Hybrid work • Charitable contribution match programs • Stock purchase opportunities