Director of Growth – Patient Access

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Mood Health

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2020

👥 B2C

🧘 Bien-être

B2C • Wellness

Mood Health est un prestataire de santé mentale par télémédecine qui connecte les patients avec des cliniciens agréés pour des séances de psychiatrie et de thérapie par le biais de visites virtuelles. L'entreprise met l'accent sur des évaluations complètes, holistiques et des plans de soins personnalisés. Elle accepte les assurances et collabore avec les systèmes de santé et les cliniciens référents pour coordonner les soins. Mood Health vise à fournir des services de santé mentale accessibles et de haute qualité à domicile via une plateforme animée par des cliniciens.

Description

• Manage, coach, and scale a team of Booking Specialists (6+ and growing) • Establish performance metrics, KPIs, and accountability frameworks • Create a high-performance culture focused on conversion, speed, and client experience • Hire, onboard, and train new team members as the function scales • Own the end-to-end booking funnel—from inbound inquiry to scheduled session • Optimize scheduling workflows to improve speed-to-book and conversion rates • Ensure clients are matched with the appropriate clinician based on needs, availability, and licensure • Monitor and improve no-show rates, reschedules, and overall booking efficiency • Operate with a sales-oriented mindset—driving urgency, follow-up, and conversion • Collaborate with Clinical Partnership teams to maximize ROI on inbound leads • Analyze funnel metrics and continuously test improvements to increase booked sessions • Identify opportunities to expand access and reduce friction in the client journey • Partner closely with Clinical, Recruiting, and Product teams to align supply and demand • Provide feedback loops on clinician availability, client demand trends, and scheduling gaps • Help shape systems, tooling, and automation to support scale

🎯 Exigences

• 5+ years of experience in operations, sales, or customer experience, preferably in healthcare, telehealth, or high-volume service environments • 2+ years of people management experience, with a track record of building and scaling teams • Strong sales and conversion mindset—comfortable owning metrics and driving outcomes • Experience with scheduling, intake, or call center operations is highly preferred • Data-driven, with the ability to analyze funnels and optimize performance • Exceptional communication skills with a balance of empathy and efficiency • Comfortable operating in a fast-paced, evolving startup environment

🏖️ Avantages

• Competitive base salary + generous performance-based bonuses for exceeding booking goals. • Be part of a mission-driven company that’s rewriting the playbook for mental healthcare. • A collaborative, supportive culture where your work directly impacts lives every day. • Growth opportunities—develop customer-facing, communication, and sales skills in a fast-growing healthcare company.