Video Systems Manager

🕒 il y a 12 jours

🌵 Arizona – Distant

🌵 Arizona – Remote

💵 $90 000 - $100 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Motorola Solutions

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1928

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Motorola Solutions est une entreprise fournissant un écosystème complet de sécurité et de sûreté, offrant des solutions technologiques pour protéger les personnes, les biens et les lieux. L'entreprise se spécialise dans les communications critiques, les systèmes de sécurité vidéo, les solutions pour centres de commande, ainsi que les services de gestion et de support. Ses produits incluent des radios P25 pour missions critiques, des radios DMR professionnelles, des appareils large bande et des systèmes de sécurité vidéo alimentés par l'analytique IA. Motorola Solutions dessert divers secteurs, y compris la sécurité publique, l'éducation, les soins de santé, les forces de l'ordre et plus encore, mettant l'accent sur l'amélioration de l'efficacité opérationnelle et de la réactivité dans les situations critiques. Elle s'engage à fournir des solutions qui aident ses clients à rester connectés, à communiquer clairement et à agir avec certitude dans les conditions les plus difficiles.

Description

• Manage customer contracts and relationships for video solutions, including Vehicle Intelligence product lines • Ensure contractual obligations and service-level agreements are met • Provide expertise in video solutions and direct resources to resolve complex customer issues • Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Customer Service Managers, Onsite Servicers, and CMSO Support teams • Oversee Servicer Statements of Work and ensure service delivery and SLA compliance • Serve as primary contact for lifecycle management of video and complementary Motorola ecosystem technologies • Establish recurring governance meetings for mid-term and long-term planning • Execute service agreements, deploy field resources, reduce time to resolution, manage cases, and handle escalations • Maintain service scope according to contracts and clarify customer obligations • Build trusted service delivery advisor relationships with customers • Ensure best practices and consistent service levels; drive corrective actions to closure • Coordinate technical changes, releases, customer requests, field change orders, reconfigurations, upgrades, and execution plans • Monitor complex service matters, technical implementations, product quality issues, and related activities • Report technical performance and review open service requests • Coordinate account teams and technical resources to meet scope, deliverables, and outcomes • Support end-to-end video solution deployment and quality processes • Identify up-sell and cross-sell opportunities • Maintain Customer Support Plans, Servicer Statements of Work, and other operational documents • Address root causes of repetitive incidents through problem management • Support contract renewals, including inventory, SOW, CSP, and third-party vendor pricing updates • Coordinate transition from project implementation to warranty support and service delivery with the Motorola Program Manager • Remain current on legal and regulatory data-security requirements

🎯 Exigences

• High School diploma, or Associates, or Bachelor's degree in Business, Communications, General Studies, IT, Management, Public Safety, or Technology required • Must have 3+ years of Management or Leadership experience • Must be able to obtain a background clearance as required by government customers • 5+ years of successful experience with lifecycle sustainment account management OR 5+ years of experience in customer support / customer account management including Mobile Video, Vehicle Intelligence, or other video solutions • Understanding of Motorola Solutions products and services • Understanding of Servicer Statement of Work for contract management • Strong working knowledge of CMSO and Network Operations Center offerings and procedures • Strong oral and written communication skills • Familiarity with forecasting and cost/revenue/margin business acumen • Ability to achieve contract renewal and services growth goals • Goal-oriented self-starter able to market and manage service support contracts • Sales skills in establishing customer relationships, making presentations, and closing service support sales opportunities • Capable of learning service products, making customer presentations, and forming collaborative strategies with Motorola sales and support professionals and teams • Knowledge and experience using Google Suite tools and Microsoft business software • Willingness and ability to travel 25-50% • Must be able to work remotely from Arizona

🏖️ Avantages

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Referral Payment Plan • 25-50% travel opportunity