Strategic Account Manager

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mPulse

Site WebLinkedInTous les Emplois

501 - 1000 employés

🏥 Santé

☁️ SaaS

🤝 B2B

💰 Series unknown en 2022-02

Healthcare • SaaS • B2B

mPulse est une entreprise spécialisée dans les expériences et les informations en santé qui propose une plateforme d'Expérience et d'Informations en Santé (HXI) alimentée par l'IA, ainsi qu'une gamme de produits : analyses prédictives, communications de base, engagement omnicanal, portails de santé, gestion de contenu et acquisition & paiements, pour aider les régimes de santé, les systèmes de santé et autres organisations de santé à améliorer l'engagement des membres, combler les lacunes de soins et répondre aux exigences réglementaires. Leur plateforme offre des communications personnalisées et automatisées, basées sur des données, à grande échelle pour soutenir Medicare, Medicaid, les plans commerciaux, les TPAs, les ACOs, les pharmacies et les sciences de la vie/essais cliniques. mPulse met l'accent sur la modernisation des portails membres, les communications de gestion de l'utilisation, la performance CAHPS/HOS et le ciblage précis pour stimuler les résultats cliniques et financiers pour les clients (utilisés par plus de 400 organisations de santé selon leurs documents).

Description

• Establish and grow strong client relationships through regular cadence meetings and recurring executive leadership business reviews • Understand each client’s contracts within the designated portfolio • Expand account penetration and stickiness through cross-sell, up-sell, and activation of under-utilized product features • Address client concerns in a timely manner • Develop, lead, and execute client account plans to boost and retain revenue • Act as an escalation point of contact and direct feedback to appropriate departments • Monitor relevant industry trends • Coordinate with Professional Services on implementations, change requests, and SOWs • Collaborate with Sales Directors on new lines of business with existing customers • Prepare reports, proposals, and documentation for client-facing and internal presentations • Identify client needs and business objectives and develop solution strategies • Make product, service, or process decisions impacting multiple functions or customer accounts • Gather and report competitive intelligence • Assist with RFP writing efforts • Collaborate cross-functionally to satisfy customer needs and solve challenges • Set sales and revenue targets and work to complete goals • Help ensure clients and the company adhere to contract terms • Maintain accurate opportunity pipeline and forecast records • Prepare and renew contracts on time • Execute client agreements, including contracts, Change Requests, Order Forms, MSAs, and SOWs • Maintain weekly Salesforce account and opportunity information • Uphold client communication cadence, including PORs/QBRs, annual face-to-face meetings, and proactive check-in calls

🎯 Exigences

• Bachelor’s degree or equivalent years of experience • Proven experience as a client relationship, success, or account manager • Excellent customer service skills and experience highly preferred • Basic business knowledge to identify client needs and provide solutions • Ability to work flawlessly under tight deadlines and achieve set targets • Proficiency in MS Office • Basic knowledge of Account Manager platforms generally preferred • Ability to manage multiple priorities • Ability to stand and sit for extended periods • Ability to lift 10 lbs. • Attainment of variable compensation performance metrics under the annual Sales Compensation Plan, including SaaS, Services, and Renewal quota attainment • Ability to prepare and renew contracts on time • Accurate, proactive, and timely record keeping and reporting in Salesforce and related sales operations systems • Ability to develop and execute account plans • Ability to execute client agreements, including contracts, Change Requests, Order Forms, MSAs, and SOWs • Ability to keep Salesforce account and opportunity information up to date weekly • Ability to uphold required client communication cadence, including PORs/QBRs, annual face-to-face meetings, and proactive check-in calls

🏖️ Avantages

• Remote-First & Flexible PTO — work from wherever you're most productive • 100% company-paid employee-only medical, dental, and vision coverage option • Company contributions toward dependent coverage • Company-paid life and disability insurance • 401(k) with 4% match • Financial advisors to help you plan • 6 weeks parental leave • 30-60-90 day plans and frequent training • Peer-to-peer bonuses • Team celebrations