Dealer Operations Specialist

🕒 il y a 3 mois

🚗 Michigan – Distant

🚗 Michigan – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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MSX International

Site WebLinkedInTous les Emplois

5001 - 10000 employés

💼 Conseil

🚘 Automobile

🤖 Intelligence artificielle

Consulting • Automotive • Artificial Intelligence

MSX International est une entreprise dédiée à accompagner le secteur automobile en fournissant des solutions innovantes pour la performance commerciale, l’engagement client et l’optimisation des réparations. Elle s’appuie sur des technologies avancées, dont l’IA, pour améliorer l’expérience client et rationaliser les opérations des acteurs de l’automobile. Avec pour objectif d’accroître l’efficacité, de stimuler la croissance et de maximiser la satisfaction client, MSX International soutient ses clients sur l’ensemble du paysage de la mobilité en pleine évolution.

Description

• Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals • Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc. • Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital presence, against OEM brand direction, current market trends and dealership’s customer needs to identify business opportunities • Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program • Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda and presentation that addresses OEM and the dealer’s sales, retention and revenue priorities

🎯 Exigences

• Confident and skilled communicator • Ability to establish rapport with others by initiating and leading conversations to make others feel comfortable • An active listener with exception verbal and written communication skills • Experience in delivering data-driven presentations to all levels of dealership management • Previous customer service experience • Is creative in problem resolution and demonstrates the ability to think 'out of the box', makes it a priority to solve the customer issues • Analytical mindset • Understanding of metrics and reports and the story they tell • Natural teaching approach—always looking for ways to make things better • Friendly and positive attitude with customers and co-workers • Ability to multi-task in a busy environment • Able to work independently and with other team members • Technology savvy • Proficiency at Microsoft Office (Word, Excel, PowerPoint, Outlook and Teams) • Passion to make a difference and succeed.

🏖️ Avantages

• Remote work options