Director, Account Management Operations

🕒 il y a 7 jours

🥔 Idaho – Distant

🥔 Idaho – Remote

💵 $132 830 - $166 037 / an

⏰ Temps Plein

🔴 Expert

💰 Responsable de comptes

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Navitus Health Solutions

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2003

⚕️ Assurance santé

💊 Pharmaceutique

🤝 B2B

Healthcare Insurance • Pharmaceuticals • B2B

Navitus Health Solutions est un gestionnaire de prestations pharmaceutiques (PBM) qui propose des solutions transparentes et centrées sur les personnes pour les prestations pharmaceutiques, à destination des régimes de santé, des employeurs, des programmes gouvernementaux et d'autres parrains de régimes. L'entreprise opère sur un modèle de passage intégral à un coût majoré, qui met l'accent sur la réduction des coûts des médicaments, la gestion des formulaires, la gestion des médicaments spécialisés (y compris une pharmacie spécialisée à coût majoré), l'évaluation des réclamations, la gestion du réseau de pharmacies, ainsi que l'activation et le support des membres. Navitus se positionne comme un partenaire fiduciaire axé sur l'accessibilité, la conformité, la qualité clinique, et l'amélioration des résultats de santé grâce à des services PBM sur mesure et à des intégrations de santé numérique.

Description

• Translate company and departmental strategies into clear operational priorities, performance expectations, and execution plans. • Design, implement, and continuously improve operational processes, workflows, and governance models to improve efficiency, quality, and client outcomes. • Establish and monitor key performance indicators (KPIs), service‑level expectations, and operational benchmarks; analyze trends and drive data‑informed improvements. • Serve as a senior escalation point for complex operational and cross‑functional issues impacting client service delivery. • Partner cross‑functionally to align operational capabilities with client needs, product evolution, regulatory requirements, and business growth. • Lead and sponsor company and department‑level initiatives focused on standardization, automation, risk mitigation, and operational maturity. • Provide executive‑level operational reporting and insights to senior leadership, highlighting performance, risks, and opportunities. • Promote operational discipline, data literacy, and change management practices across Customer Success teams. • Represent Customer Success Operations in enterprise forums, governance bodies, and cross‑functional leadership discussions. • Provide operational leadership and strategic oversight for Customer Success Operations, ensuring consistent, scalable service delivery across client segments and teams.

🎯 Exigences

• Bachelor’s degree in business, healthcare administration, operations, or a related field, or equivalent work experience, required. • 8+ years of progressive experience in customer success, account operations, healthcare operations, or a related field required. • 5+ years of leadership experience with proven ability to lead and develop high-performing teams required. • Demonstrated experience driving operational improvements, performance management, and cross‑functional initiatives required. • Knowledge of pharmacy benefit management, healthcare, or managed care operations preferred. • Proven ability to influence across organizational boundaries and work effectively with executive‑level stakeholders required. • Participate in, adhere to, and support compliance program objectives. • The ability to consistently interact cooperatively and respectfully with other employees.

🏖️ Avantages

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750!