Healthcare Customer Service Representative

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🏖️ New Jersey – Distant

🏖️ New Jersey – Remote

💵 $23 - $26 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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NC Psychiatric Association

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 1935

⚕️ Assurance santé

🤝 À but non lucratif

📚 Éducation

Healthcare Insurance • Non-profit • Education

L'Association Psychiatrique de Caroline du Nord est une organisation médicale professionnelle qui représente près de 1 000 psychiatres en Caroline du Nord. Elle sert de branche régionale de l'American Psychiatric Association, se concentrant sur la défense de la santé mentale, l'éducation et le soutien à ses membres. L'association fournit des ressources telles que des formations en premiers secours psychologiques, organise des conférences, et propose des offres d'emploi pour les psychiatres. Elle s'engage à promouvoir la santé mentale et le bien-être au sein de la communauté, notamment en réponse aux événements traumatisants et aux catastrophes.

Description

• Be the first point of contact for patients needing home healthcare services • Handle approx. 60-65 incoming calls per day from providers, referral sources and patients • Collect clinical and demographic information and enter it into the Advanced Psychiatry Associates portal • Work in a remote high-volume call center environment • Demonstrate excellent empathy and patience to deal with difficult callers or complex requests • Comply with all company policies, including HIPAA/PHI • Strive to meet/exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives

🎯 Exigences

• High School Diploma or GED • Minimum 2 years Customer Service experience in a call center environment • Minimum 1 year of experience working in the healthcare or medical industry with medical terminology • Ability to navigate dual monitors and multiple applications • Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening) • Basic PC & Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons) • Internet Requirements: Speeds: 2mb/10mb upload and 10mb/25mb download or higher High-speed Internet: Fiber or Cable connection required DSL, Satellite, Wireless and Hotspot are prohibited due to poor connections While working, required to hardwire with an ethernet cable

🏖️ Avantages

• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match • Generous PTO • 401K Savings Plan • Paid Parental Leave • Walgreens Discount - receive up to 25% off eligible items • Advancement Opportunities • Professional skills training • Tuition reimbursement • Great culture with a sense of community