Customer Service Phone Support – Health Care

🕒 il y a 7 mois

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NeoWork

Site WebLinkedInTous les Emplois

51 - 200 employés

🤝 B2B

🏢 Entreprise

👥 RH Tech

B2B • Enterprise • HR Tech

NeoWork est un partenaire mondial en recrutement et opérations qui aide les entreprises à se développer rapidement et efficacement. Ils proposent une gamme de services incluant la transformation de l'expérience client, des assistants virtuels, la formation en IA, des solutions MVP ainsi que des services créatifs et techniques. Les offres de NeoWork sont conçues pour améliorer les capacités opérationnelles et stimuler les revenus et la fidélisation des entreprises clientes. Ils offrent des services gérés incluant l'assurance qualité, la gestion de la main-d'œuvre et des rapports dédiés, fonctionnant ainsi comme une extension de l'équipe d'une entreprise. NeoWork adapte ses tarifs compétitifs pour répondre aux besoins uniques de ses clients, fournissant du personnel hautement qualifié et expérimenté prêt à être déployé à la vitesse d'une startup.

Description

• Answer incoming calls from patients and health care providers, addressing inquiries related to appointments, coverage, and services. • Provide accurate and timely information regarding insurance plans, billing processes, and health care options. • Create and update patient records in our systems promptly and accurately. • Resolve customer concerns by following appropriate protocols and escalating issues as necessary. • Educate patients about their rights and responsibilities regarding the health care services they receive. • Maintain confidentiality of all patient information in compliance with HIPAA regulations. • Document all support interactions clearly in our customer relationship management (CRM) system. • Work collaboratively with other departments to ensure a seamless experience for our patients and providers. • Participate in training sessions to stay up-to-date with policy changes and industry standards.

🎯 Exigences

• Minimum of 2 years experience in a customer service role, with preference given to experience in health care support. • Strong understanding of health care processes, insurance terminology, and patient rights. • Hands-on knowledge or exposure to Electronic Health Records (EHR) systems — digital platforms used by healthcare organizations to manage patient data, medical history, billing, and documentation. • Ability to communicate effectively and empathetically over the phone. • Proficient in using CRM software and other office applications. • High attention to detail and ability to maintain patient confidentiality. • Strong problem-solving skills and the ability to manage stressful situations with tact. • Flexibility to work various shifts, including evenings and weekends as needed. • Familiarity with HIPAA regulations and standards is highly preferred. • Background in healthcare, nursing, or similar fields is a plus.

🏖️ Avantages

• We offer health insurance for contractors • Holiday Extra Pay • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives may be provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.