Renewals Specialist

🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

💵 $70 000 - $80 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

🗣️🇺🇸🇬🇧 Anglais requis

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NetDocuments

201 - 500 employés

Fondée en 1998

🤝 B2B

⚖️ Juridique

☁️ SaaS

B2B • Legal • SaaS

NetDocuments est une plateforme de gestion de documents basée sur le cloud, leader dans l'industrie juridique. La plateforme vise à aider les professionnels du droit à organiser, gérer et collaborer de manière sécurisée sur des documents, tout en tirant parti des technologies avancées telles que l'IA et l'automatisation pour améliorer les flux de travail et la productivité. Avec des intégrations dans Microsoft 365 et diverses applications juridiques, NetDocuments permet aux cabinets d'avocats et aux départements juridiques d'entreprise d'améliorer l'efficacité et la prestation de services tout en garantissant la conformité et la sécurité des informations des clients.

Description

• Own a B2B renewal portfolio and maximize subscription/SaaS recurring revenue through accurate, timely renewals • Meet and exceed monthly, quarterly, and annual renewal quotas • Forecast the renewal portfolio and explain forecasts to managers, Customer Success colleagues, and executives • Use Salesforce.com and other systems to build quotes, capture customer details, reprice, upsell/cross-sell, manage renewals, and generate leads • Establish cyclical renewal relationships with customers • Educate customers on NetDocuments products, pricing, contract terms, and renewal-related topics • Partner with departments and teammates to achieve desired outcomes while managing competing priorities • Report to the Renewals Manager

🎯 Exigences

• Bachelor’s degree in business, marketing, or related field is preferred, not required • At least 8 years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service • At least 5 years of prior experience with Salesforce.com or a similar CRM/pipeline management tool • Working knowledge of Gainsight is a plus • Strong numeracy skills and understanding of Finance • Intermediate or better familiarity with MS Excel • Experience working with high-dollar figures • High level of attention to detail, especially with numbers and B2B SaaS software contracts • Advanced multitasking and problem-solving skills • Excellent written and verbal communication skills • Ability to work autonomously while supporting the Renewal Team and Customer Success department • Ability to coordinate and provide direction with various internal departments • Ability to lead internal and external calls during the annual renewal cycle • Preferred working hours: 8:00 am MT - 5:00 pm MT

🏖️ Avantages

• 90% of healthcare premiums company covered • HSA company contribution • 401K match at 4% with no vesting period • Potential for twice a year merit increases • Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays • Authenticity and accountability from leadership • Connection, access, and mentorship from exceptional leaders • Growing company with opportunities for advancement

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