Finance Operations Lead

Emploi pas sur LinkedIn

🕒 il y a 3 mois

🗽 New York – Distant

🗽 New York – Remote

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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Netomi

Site WebLinkedInTous les Emplois

51 - 200 employés

💼 Conseil

📦 Logistique

📣 Marketing

💰 €30 000 000 Series B en 2021-11

Consulting • Logistics • Marketing

Netomi est une entreprise spécialisée dans la fourniture de solutions d'expérience client alimentées par l'IA. Leur plateforme, connue sous le nom d'Agentic OS, est conçue pour le service client à l'échelle de l'entreprise et s'intègre parfaitement avec les systèmes commerciaux existants. Les solutions de Netomi tirent parti de l'IA générative et des modèles de langage à grande échelle pour automatiser plus de 80 % des demandes des clients, améliorer la satisfaction client et réduire les coûts de support. Netomi est de confiance pour les marques mondiales à travers diverses industries, offrant un service client sécurisé, proactif et prédictif grâce à un support omnicanal, incluant email, chat, messagerie, SMS, réseaux sociaux, recherche et voix. L'entreprise garantit la conformité aux normes de sécurité strictes et aux réglementations de protection des données.

Description

• Own customer billing operations from contract setup through invoice generation, delivery, tracking, and issue resolution. • Manage collections workflow and AR follow-up in partnership with account owners, while maintaining a professional customer experience. • Build and improve finance operating processes across expense management, vendor onboarding, approvals, purchasing controls, and payment operations. • Partner with Accounting to ensure transactions flow correctly into the books and month-end close. • Administer and optimize core tools such as Ramp, Brex, Expensify, billing systems, and related workflows. • Document SOPs, define handoffs, and create KPI dashboards for billing timeliness, collections, vendor turnaround, and process quality. • Identify and implement automation opportunities that reduce manual touches and improve accuracy. • Support contract review from a commercial and financial lens, including pricing, invoicing implications, and approval requirements. • Establish clear ownership and working structure with the existing finance generalist, ensuring accountability is well-defined from day one. • What Success Looks Like in 12 Months: • Billing is timely, consistent, and auditable. • Collections have a clear cadence and AR issues are surfaced early. • Expense and vendor approval workflows are enforced with minimal friction. • Finance systems are cleaner, better adopted, and materially less manual. • The finance team has reliable operating metrics and fewer process fires. • Handoffs between Finance Operations and the existing finance generalist are clearly defined and running smoothly.

🎯 Exigences

• 6+ years of experience in finance operations, revenue operations, order-to-cash, quote-to-cash, or business operations roles in a software or technology environment. • Strong experience with billing operations, collections, spend management, and workflow design. • Comfort with ambiguity and building processes from scratch in a fast-changing company. • Demonstrated ability to step into an environment with existing team members and establish clarity on roles and ownership. • Strong systems fluency, including Excel/Google Sheets and finance tools such as Ramp, Brex, Expensify, billing platforms, and CRM integrations. • Detail-oriented and operationally rigorous, with strong follow-through and customer judgment. • Excellent cross-functional communication skills. • Nice to Have: Experience supporting enterprise contracts or usage-based pricing models. • Nice to Have: Experience with data cleanup, finance systems implementation, or workflow automation. • Nice to Have: Exposure to SaaS metrics, revenue recognition concepts, or AI software businesses.

🏖️ Avantages

• Netomi is an equal opportunity employer committed to diversity in the workplace.