Account Manager, Digital Cloud

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Nexcess

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2000

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Nexcess est un fournisseur d'hébergement web géré axé sur la performance, la sécurité et la fiabilité pour les sites web d'entreprise et les boutiques en ligne. L'entreprise propose des services d'hébergement gérés et des services associés, optimisés pour les plateformes de commerce électronique et les systèmes de gestion de contenu, avec des fonctionnalités comme l'intégration de CDN et de sécurité pour soutenir les entreprises et agences utilisant WordPress, WooCommerce, Magento et d'autres applications web.

Description

• Serve as the single, named point of contact for an assigned set of accounts • Run proactive check-ins, QBRs, and roadmap conversations • Build account-level business understanding to identify risk and opportunities • Triage incoming issues and engage Solutions Architects and Tier 2/3 Support resources • Own customer communication, including status, timelines, and follow-up • Track recurring or systemic issues and feed them into product discussions • Own upsell, cross-sell, and annual-contract conversion within the assigned book • Articulate the product roadmap to customers and connect it to their objectives • Maintain account notes and context for seamless pod continuity • Participate in shared pod knowledge-sharing • Feed customer product issues and opportunities into product discussions • Partner with the Team Lead on strategic accounts while retaining day-to-day account ownership • Collaborate with Account Executives on new-logo acquisition • Assume ownership of customer relationships after the initial sale • Identify and manage expansion opportunities within the existing customer base • Engage Solutions Architects and Business Unit-aligned Tier 2 and Tier 3 Support teams as needed • Perform other duties as assigned

🎯 Exigences

• Experience owning a customer relationship end-to-end in account management, customer success, or a hybrid role • At least some strategic, non-transactional relationship-building experience • Comfortable carrying a commercial number without making conversations sales-first • Organized enough to keep account context documented and current • Confident coordinating technical resources without personally resolving technical issues • Prior experience blending support/success and commercial ownership preferred • Technical fluency sufficient to triage credibly before handoff preferred • Experience in a vertical SaaS or agency-adjacent business preferred

🏖️ Avantages

• Remote work option • Reasonable accommodations for individuals with disabilities • Traditional climate-controlled office environment or work from home