Senior Director, Implementations

🕒 il y a 19 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

👔 Directeur

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Nexcess

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2000

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Nexcess est un fournisseur d'hébergement web géré axé sur la performance, la sécurité et la fiabilité pour les sites web d'entreprise et les boutiques en ligne. L'entreprise propose des services d'hébergement gérés et des services associés, optimisés pour les plateformes de commerce électronique et les systèmes de gestion de contenu, avec des fonctionnalités comme l'intégration de CDN et de sécurité pour soutenir les entreprises et agences utilisant WordPress, WooCommerce, Magento et d'autres applications web.

Description

• Own the full post-sale journey from signed deal through successful customer go-live, including migrations • Rebuild implementation and migration teams into a single organization serving all three business units • Establish a shared implementation methodology, operating standard, and quality expectations with distinct delivery motions • Redesign organizational structure, roles, responsibilities, staffing levels, and reporting lines • Build and execute hiring, leveling, and career development strategy • Define KPIs including time-to-value, migration success rate, implementation duration, and first-90-day churn • Establish baseline metrics within the first 90 days and create an ongoing performance cadence • Select, implement, and manage PSA, project management, ticketing, and related tooling • Define the threshold between human-led implementation and self-service • Develop standardized processes for scoping, kickoff, implementation, migration, escalation, and go-live • Design a fast sign-off process for complex or high-risk deals • Partner with Sales, Solutions Architecture, Product, Engineering, Customer Success, and Support • Define automation requirements and work with Engineering to deliver scalability improvements • Drive outcomes through teams outside direct management • Reduce implementation costs, improve time-to-value, and increase standardized or self-service delivery • Establish executive-level visibility into capacity, pipeline, risk, outcomes, and performance • Develop the business case for professional services revenue • Establish operating model, pricing considerations, service definitions, and delivery economics • Perform other duties as assigned

🎯 Exigences

• Significant leadership experience building, scaling, or rebuilding a professional services, implementation, or migration organization • Experience in hosting, cloud infrastructure, B2B SaaS, or a closely related technology environment • Demonstrated experience leading implementation or professional services delivery for mid-market and enterprise customers • Experience managing organizational transformation, including redesigning teams, processes, operating models, and delivery methodologies • Strong understanding of implementation economics, capacity planning, project delivery, and customer time-to-value • Experience establishing operational metrics and building reliable reporting where existing data may be incomplete or unreliable • Strong commercial judgment and understanding of implementation and professional services economics • Experience selecting or implementing PSA, project management, ticketing, or similar operational tooling • Strong cross-functional leadership skills and ability to drive outcomes through teams outside direct organization • Comfortable working with Sales and Solutions teams to assess implementation complexity and establish deal sign-off processes • Strong executive presence and communication skills; ability to influence senior leaders across Sales, Product, Engineering, and Services • Demonstrated ability to balance customer experience, delivery quality, operational efficiency, and commercial outcomes • Preferred: experience transitioning an implementation or professional services organization from cost center toward revenue-generating model • Preferred: experience designing self-service versus human-led delivery models • Preferred: experience leading migrations in cloud, hosting, infrastructure, or SaaS environments • Preferred: experience implementing automation or product-led improvements to reduce manual implementation effort • Preferred: experience supporting multiple business units, product lines, or delivery motions • Preferred: experience with PSA platforms and project management systems • Preferred: experience in a PE-backed, acquisitive, or multi-brand technology environment

🏖️ Avantages

• Works from home option • Traditional climate-controlled office environment or from home • Reasonable accommodations for individuals with disabilities • At-will employment (employment contract remains at will)