Technical Account Coordinator

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NEXGEN Asset Management

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2006

🏢 Entreprise

🏭 Fabrication

Enterprise • Manufacturing • Public Works

NEXGEN Asset Management est un fournisseur pionnier d'intelligence en gestion d'actifs sur mesure pour les services publics, les travaux publics et autres dirigeants municipaux. Spécialisée dans la planification du cycle de vie et la gestion des risques, la technologie innovante de NEXGEN fournit des informations exploitables qui améliorent la prise de décision et l'efficacité opérationnelle. Leur plateforme permet aux clients de suivre, gérer et optimiser les actifs critiques tout en garantissant conformité et sécurité, le tout en temps réel. NEXGEN s'engage à transformer la façon dont les organisations gèrent leurs actifs grâce à des stratégies basées sur les données qui maximisent l'efficacité et minimisent les risques.

Description

• Track and manage client-related tasks, projects, and deliverables in collaboration with Client Account Managers. • Maintain and update project tracking tools and dashboards (e.g., Zoho) • Coordinate internal team activities (e.g., support tickets, API integrations, product configuration, QA/testing timelines) • Ensure technical follow-through across engineering, support, and implementation teams. • Document client requirements, meeting notes, use cases, and next steps in tools like Confluence or SharePoint. • Create and maintain technical documentation, including workflows, process diagrams, and configuration trackers. • Prepare client-facing materials, including task trackers, status updates, and technical summaries. • Develop visual workflows and process documentation in Visio, or equivalent. • Support client communications by scheduling meetings, documenting action items, and following up on deliverables. • Monitor support queues and escalate technical issues to appropriate internal teams. • Assist with onboarding and knowledge transfer processes for new clients or feature rollouts. • Analyze internal task workflows and identify areas for automation or streamlining. • Develop SOPs, reusable templates, and standardized tracking tools. • Help evaluate and implement new tools or integrations to enhance task management efficiency.

🎯 Exigences

• Bachelor’s degree in a relevant field. (e.g., Information Systems, Business Administration, or Project Management) • 1–3 years of experience in project coordination, technical support, or client success—preferably in a SaaS or tech environment. • Experience with SaaS tools and concepts (e.g., user roles, configurations, integrations, APIs) • Strong proficiency in task/project management platforms (e.g., Jira, Trello, or Microsoft Planner) • Proficient in process mapping software (e.g., Visio) • Familiarity with ticketing or CRM platforms (e.g., Zoho, Zendesk, Salesforce, HubSpot) • Intermediate Excel skills (pivot tables, data validation, charts) • Experience using collaborative tools (e.g., Microsoft Teams, SharePoint, OneNote) • Understanding of basic software implementation concepts and lifecycle (requirements gathering, UAT, go-live support) • Familiarity with data handling or reporting tools (e.g., Power BI, Smartsheet) is a plus. • Exposure to asset management systems or maintenance workflows is preferred.

🏖️ Avantages

• Competitive salaries and room for growth • Fun & progressive culture in a dog-friendly office • Flexible work environment • Excellent benefits