Client Success Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

🔴 Expert

🏆 Customer Success

🦅 Parrain de Visa H1B

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NextGen Healthcare

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1998

⚕️ Assurance santé

☁️ SaaS

📡 Télécommunications

💰 Venture Round en 2015-02

Healthcare Insurance • SaaS • Telecommunications

NextGen Healthcare est une entreprise fournissant des solutions intégrées de technologies de l'information (IT) pour les pratiques ambulatoires de santé. Leurs services incluent des dossiers médicaux électroniques (DME), la gestion de cabinet, l'interopérabilité, l'engagement des patients et des solutions de télémédecine. Ils visent à améliorer l'expérience des patients et des prestataires grâce à des technologies innovantes telles que les flux de travail pilotés par l'IA et les solutions mobiles. NextGen Healthcare propose également des solutions sur mesure pour diverses spécialités et se concentre sur l'amélioration des résultats cliniques et financiers pour leurs clients. Ils soutiennent les pratiques de toutes tailles, des petits cabinets aux grandes entreprises, et mettent l'accent sur l'importance de l'interopérabilité et des échanges de données pour améliorer la prestation de soins de santé.

Description

• Serve as an advocate for the overall satisfaction and retention for assigned enterprise client base • Collaborate with subject matter experts and key stakeholders to achieve vision, objectives, and development of client strategy • Initiate and cultivate relationships with customer decision-makers, C-suite and key physician champions as well as internal stakeholders • Manage a portfolio of Mid-Market and Enterprise clients, including large and strategic accounts • Facilitate collaboration with internal teams and client executives to establish a shared vision, strategic objectives, and measurable annual goals • Lead cross-functional initiatives that align with client priorities and drive business outcomes through effective strategy execution • Build and maintain strong relationships with client decision-makers • Establish and manage a structured cadence of governance, risk management, operational reviews, and communications to ensure delivery excellence • Identify and communicate growth opportunities within existing accounts • Monitor all aspects of the client experience—project progress, solution adoption, SLA compliance, and goal achievement • Ensure successful implementation and adoption of all purchased solutions • Provide “voice of the customer” input to product and service teams • Perform additional duties as required to support the overall success of client relationships and organizational goals.

🎯 Exigences

• Bachelor’s degree in business administration/management or healthcare administration/management • 8 years’ account management, sales, services, or related field • 6 years’ Healthcare Information Technology (HIT) vendor experience • 6 years’ Healthcare experience in ambulatory or health system • 6 years’ NextGen experience • Proven success improving overall client satisfaction, retention, and business growth of clients • Strong command of the NextGen portfolio of solutions or comparable vendor, or former client • Strong change management knowledge and skills • Client-facing, complex, account management, and business operations acumen. • Ability to work autonomously, receiving little to no instruction on daily work.

🏖️ Avantages

• NextGen Healthcare is an equal opportunity employer • We celebrate diversity and are committed to creating an inclusive environment for all employees.